BT Converse 2100 - Transferring Calls

[emoore2329]

I'm using a BT converse 2100 at work and need to know how to transfer calls. I've read the user guide and it's less than helpful. The "R" button seems to be what I have to use but all that it says is "Switchboard features" in the user guide.

If anyone could run me through the following steps:

1) Answering a call

2) Dialing the person it needs transferring to

3) Returning to the original call

4) Transferring the call to the relevant person

... I'd really appreciate it. Thank you!

[emoore2329]

I'm using a BT converse 2100 at work and need to know how to transfer calls. I've read the user guide and it's less than helpful. The "R" button seems to be what I have to use but all that it says is "Switchboard features" in the user guide.

If anyone could run me through the following steps:

1) Answering a call

2) Dialing the person it needs transferring to

3) Returning to the original call

4) Transferring the call to the relevant person

... I'd really appreciate it. Thank you!

[Madlow]

Exactly my thoughts.

Started a new job and noone can tell me how to get back to the original call, I just transferred someone to the wrong dept.

I'm sure after 2 years you know this by now, but you hit R - Ext number - then hang up and it transfers.

But what to do if you get the wrong dept??