My business phones have been disconnected since Tuesday, I spoke to over 27 different people from BT upto yesterday (Friday 4/5/12) Still no phones. I run a campsite and this weekend is one of the busiest of the year but not for me this year mainly due to BT's inadequacy. I logged onto the business page this morning to check for an update. Firstly the automated service does not understand "One Bill" accounts, secondly the telephone number printed on the bill lets you go through 4 stages of the automated service before telling you the opening hours. So finally lets look on the web site again he thinks, great 24/7 phone line https://btbusiness.custhelp.com/app/contact/cj_cat/3789#s=ImNhdD0zNzg5LDM3NjUsMzc2Nnxmb3JtX3N0YXRlPT...
only to go through another 4 stages of automated service to be read the opening hours. I have been back with BT for 18 months and in all that time I have had issues, too many to list. The Ombudsman is dealing with matters upto February 2012 but now we have a new fiasco. Is there anyone out there with similar issues or maybe its just me !
