How to cancel an Exchange Line Credit Scheme

mdowers · ‎08-06-2009

I have several BT accounts consolidated through OneBill with OnePlan discount on top, however, one of the accounts has a lingering Exchange Line Credit Scheme (ELCS) which I wish to remove as it then doesn't count towards OnePlan spending.

I have requested this of BT several times and on each occassion I am assured that the necessary changes will or have in fact been actioned, however, my bills keep coming out with quarterly ELCS discounts and then at the end of the OnePlan contract period I get a penalty charge for not having spent enough.

I have crawled BTs website for details of how to remove this, but the nearest I got was "termination must be in writing to the specified address" which they then do not provide. As usual there is no "call this number to amend ELCS".

Does anyone have any known contact details, or other solutions for this.

Regards

Malcolm Dowers

Fiona · ‎08-06-2009

Hi Mr Dowers,

I'm sorry to see that you are having difficulty removing ELC from your account. You are correct in saying that ELC is not compatible with One Plan, so these ELC will have to have them removed in order to make the lines eligible for One Plan. You should be able to manage your OnePlan account HERE, you will need to register for this.

I hope this was of some assistance.

Kind Regards

Fiona

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mdowers · ‎08-06-2009

Hi Fiona,

Thanks for your reply, but no I cannot see anyway to remove ELCS myself from the OnePlan account website you indicated. In fact I can see very little information there of any use what so ever, to be honest it seems just like a load of tailored sales blurb to me (yes I did create and account and login).

What I am looking for ideally is the email address or direct telephone number for the ELCS department.

Regards

Malcolm Dowers

Tracey · ‎10-06-2009

Hi Mdowers,

We have looked into this further for you and the ELCS will indeed need to be removed from the line for the line to become eligible for Oneplan. In order to have this removed from your line you would need to contact the Sales team who should be able to enable this. Once the ELCS has been removed from your line, we can add the line to your network report and ensure that the Oneplan discounts are applied.

Many thanks

Tracey

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mdowers · ‎10-06-2009

Tracy,

I've been there (ie Sales) and done that several times (at least 3x now). Each time I spend 30-60 minutes being passed from piller to post, but eventually get to someone who claims to have either sorted it out on the phone whilst I wait or will do so shortly after. Nevertheless, my bills keep coming out with ELCS still there.

I can only conclude from this that they are bare faced lying, especially those who claim to have sorted it out there and then.

I repeat for what is hopefully the last time, is there an ELCS department with a DDI number I can contact?

Regards
Malcolm Dowers

Tracey · ‎10-06-2009

Hi,

I have sent a private message to your account.

Many thanks

Tracey

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