ISDN2e - No Connection

[dave_edinburgh]

Hi folks

I'm trying at setting up phone systems at work and can't get it working.

What I have:

ISDN2e from BT.
Seimens Gigaset DX800A all-in-one phone system (1 x base, 6 x handsets)

What I have done:
I connect 1 cable (RJ14 perhaps) from BT NTE8 ISDN2e box to base station.
Base station recognises ISDN line and starts connection wizard. I get a solid green light on ISDN2e box.

Base station doesn't recognise MSN number - I manually set this and end wizard.

However, when I try and dial, I get no connection.

I've tried various combinations for the MSN number:

44131 XXX XXXX 
0131 XXX XXXX
131 XXX XXXX
XXX XXXX
XX XXXX

No success. BT has tested the line and reports no faults.
Any help/ideas would be appreciated!
Thanks
Dave

[Davel]

On most telephone systems when programming MSNs you don't need the area code. In your area which is a Director area I don't know if you would need the exchange code as well so just try the last 4 digits.

[dave_edinburgh]

Hi Davel

Thanks for the suggestion - I've tried this, but still no luck. Any more ideas?

[Davel]

Normally if you don't programme a MSN it willl automatically ring the main handset or group. What do you get if you ring the number?

[dave_edinburgh]

Every time I get call failed!

Thanks!

[celavey]

I agree as I don't usually use area codes. Whenever I dial a number, it will automatically recognize where I am calling.

[ShuggyM]

Hi Dave,

Did you ever get a resolve for this issue we have the DX800a, BT isdn 2e and get the same issue.

Thanks

Hugh

[john999]

hi davel........

On most telephone systems when programming MSNs you don't need the area code.

In your area which is a Director area I don't know if you would need the exchange code as well so just try the last 4 digits.

[topman]

Hi,

did you manage to get your system working in the end? If so what did you need to do?

Thanks

[dave_edinburgh]

Yes. We had to get the line changed from "point to point" to "point to multi point"

Once we knew this, it was simple for bt to do.

Thanks
Dave