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Red Light on NTE

Kelso_SanDiego
Member

on ‎03-04-2018 04:33 PM

Hello,

 

I am having some issues here and I am wondering if I can get some help? Our BT NTE 1A box has a red light next to 'BT' and flashing green light next to 'Cust'.

 

I am not too much of an expert, but I really need this sorted. We have no phone connection now.

 

What is the problem?

 

Thank you in advance.

 

Kelly

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1 REPLY 1

RyanJames
BT Employee
BT Employee

‎03-04-2018 04:35 PM - edited ‎03-04-2018 04:36 PM

Hello Kelly

 

There is a help guide describing what the lights mean and what action to take. There is also a contact us section on that page should you require further help. Please don’t hesitate to get in touch with us so that we can get this all sorted for you 🙂

 

Any other questions feel free to ask away!

 

~Ryan

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