Complaint address?

[happystaffie]

Can anyone confirm that the following address is the correct one for a written complaint.

Alexander Bain House

15 York Street

Atlantic Quay

GLASGOW

G2 8LA

I am an e-saver customer and fear the above may not be the right address for e-saver. My complaint is about billing for both the broadband and telephone parts of the e-saver account and the customer service received over the course of the the last four weeks.

I am not willing to telephone anyone else because after 20-odd phone calls it has got me nowhere. I am not willing to use LiveChat as after two of those it became apparent that my problems could not be done via this avenue. I am also not willing to use the e-mail facility online because I have already raised a complaint through this channel previously and received no response and I have already prepared a six-page letter and the e-mail page does not allow me to attach a document.

Thank you.

[firionicable]

If you want to file a complaint to McAfee, you can go to their website and ask for an email address where you can send it. I am sure they will be happy to help you with it.

[utax]

The complaint addres is in Durham

But its not worth writing to them they dont even respond to recorded delivery letters.

We have been missold a telephone system put on a different tarriff to what was agreed.

The BT local people wont respond to emails lketters or telephone.

We are completely bewildered, worried and confused as to how a large company like BT can operate in such an unprofesional manner.

Please if u r listening get in touch we need to resolve our issues asap.

Martin W