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BT fail to deal with customer complaint for 6 weeks

BR88
Member

on ‎18-02-2019 03:35 PM

I have a complaint outstanding that no-one at BT will respond to even after competing the escalation form on more than one occasion. Does anyone have a direct contact number for the complaints department so that I can actaully speak to someone and make progress on my complaint. This has been going on for 6 weeks and is beyond a joke. Complaint reference IMP-104225163

1 REPLY 1

RyanJames
BT Employee
BT Employee

on ‎19-02-2019 09:21 AM

Hi BR88

 

Very sorry to hear you are having ongoing issues with this complaint. I have had a look and can see this is for a faults and billing issue judging from the notes, so I would recommend calling in on 0800 800 154 to our technical help desk - they can look into this for you and try to get a resolve put in place for you.

 

Regards

Ryan

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