Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Help us improve the way we contact you

Jen1
Administrator
Administrator

3 weeks ago - last edited 3 weeks ago

Help us improve the way we contact you

 

We’re always looking for new ways to help you stay up to date with your account.

 

Have you had any emails, letters or SMS from us that you felt could be better?

 

Drop us a comment below to let us know your experience and how you feel we could take our comms to the next level!

 

Thanks for getting involved.

Labels:
0 Kudos
1 REPLY 1

rohankh
Member

Wednesday

  • Clarity & brevity: Some emails are quite long — shorter summaries or bullet points at the top would make key info easier to find.

  • Consistency: Occasionally, messages from different departments look and sound different. A consistent tone and design would make it easier to trust they’re genuinely from you.

  • Personalization: Tailoring updates based on what’s most relevant to my account or recent activity would make messages more meaningful.

  • Timing: Sending reminders or updates at more relevant times (e.g. not too far in advance or too close to deadlines) would help ensure I don’t miss important info.

Thanks for taking the time to improve communication — it makes a big difference to customers!

0 Kudos