05-04-2017 11:15 AM
We're trying to establish a 365 account for one of our domains - saxonrecycling.co.uk
I moved our domain saxonrecycling.co.uk away from BT over a year ago and we have recently decided to migrate to Office 365.
However, when I try to verify saxonrecycling.co.uk, I receive an error:-
saxonrecycling.co.uk was already added to a different Office 365 tenant bt748352pop.onmicrosoft.com.
Sign in to that account as email@example.com or other admin account and remove domain saxonrecycling.co.uk. Then come back here and try adding saxonrecycling.co.uk to this account again.
I have deactivated all email users and so the domain should automatically be removed from the 365 platform?
Please could you check and let me know if it has been removed?
10-04-2017 09:25 AM
Hi there Dan,
I have had a look and there are still email addresses setup for this with BT, which is why you are not able to move to another Office 365 supplier.
If you contact our helpdesk via this link they can help get the email addresses removed to allow it to be setup elsewhere.