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Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0
Accepted Solution

How Long Until I Can Activate New Account

I would be grateful if someone could answer before going home tonight....

 

I can't activate my new account. This sounds like the same problem as another poster who had no BT domain names. The account has not been set up properly I think....

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

 
BT Web Hosting (Awaiting activation)
 
You are entitled to 50mb of free web space.
Click here to access. NB: Domains cannot be used with this web space
 

 

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

According to the help page, this is what I should have got-

 

The following is displayed:

Image

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

Also, did you know that Chat online to a
BT specialist >
 which is advisertised in the welcome email, doesn't work?

 

You get http://btbusiness.custhelp.com/app/error/p_uri/%2Fapp%2Futils%2Fchat_launch

 

Sorry, the page you were looking for was not found (Unknown error).

 

It's quite difficult to get any help! Especially annoying when I think it is because my account has not been set up properly!

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

I've tried phoning 0845 600 7020 and 0800 917 6933 a couple of times and they don't work either!

 

I guess everyone has gone home now and I'll have to try again tomorrow. Oh well.

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

OK, I got through on 0845 600 7020 after holding for ages but they are not trained on this product despite their number being shown on the product page! ARRGH!

 

She gave me another number to try 0800 328 8344. I got through there to be told that they are not trained on this product either and I should phone 150. ARRRGH!!!

 

Maybe in a few months someone will read this and reply.....

 

Administrator
markp
Posts: 388
Registered: ‎15-03-2011
0

Re: How Long Until I Can Activate New Account?

Hi,

 

It does look like there is a problem with the way the account is setup, if you go to contact options, this is the current options for contact the helpdesk by phone and chat.

Regards

 

markp

Member
Richard539
Posts: 7
Registered: ‎16-06-2011
0

Re: How Long Until I Can Activate New Account?

Hi markp,

 

Thanks for the reply. The phone number that you get when following the link you posted is one I have already tried. I told them my account had not been set up properly, they put me on hold then told me they were not trained in this product. They gave me another phone number but they didn't know anything about it - at least I didn't have to hold for them. They suggested I call 150.... hmmmm.

 

However, the good news is that the email help is having results. It turns out my account was not set up properly (as we both know). If I wait another 24 hours it should be fixed.

 

I agree a phone call would be much better. I had to send 3 requests to the email service and they have a 3-hour turnround each time.

 

It feels like I'm the first customer they've ever had!