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Member
Posts: 4
Registered: ‎27-06-2013
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Accepted Solution

Not Authorized to View This Page [CFN #0004]

I have just tried to view my Web page www.southernmetrology.co.uk and got the following message:-

 

Not Authorized to View This Page [CFN #0004]

 

I can see other parts of our site http://www.southernmetrology.co.uk/products_height_gauges.html

 

But not the home page.

 

Any ideas.

Administrator
Posts: 1,123
Registered: ‎15-03-2011

Re: Not Authorized to View This Page [CFN #0004]

Hi Bandahor,

 

with that error message it will need to be raised as a fault with the BT webhosting team to get the main page fixed you can contact them here.

 

 

Markp

Member
Posts: 4
Registered: ‎27-06-2013
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Re: Not Authorized to View This Page [CFN #0004]

Hi Markp

 

Thank you, much appreciated

 

Bandahor

Administrator
Posts: 1,123
Registered: ‎15-03-2011
0

Re: Not Authorized to View This Page [CFN #0004]

Hi Bandahor,

 

I can see you have been in contact with the helpdesk, they have advised me they have been able to fix your website.  The issue ws that the index.html page was not in the public folder, they have now moved ithe file to the public folder and the website is working again.

 

Markp

Member
Posts: 3
Registered: ‎23-02-2018
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Re: Not Authorized to View This Page [CFN #0004]

Can anybody from bt can get in touch me and tell how to resolve this matter? I have a customer of BT almost 10 years.
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Power User
Posts: 53
Registered: May
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Re: Not Authorized to View This Page [CFN #0004]

Hey Mariotomarelli,

 

This error is usually caused by a coding problem or the website files being in the wrong place. I would recommend using the backup facility to roll back to an earlier version to see if that gets rid of that errors on your website - there should be backups available following any changes that have been made, so just revert to a point where you know that error didn't exist. Alternatively you can get in touch with the team over the phone on 0800 800 154 and they will be able to assist you.

 

Thanks, Bobby

Member
Posts: 1
Registered: a month ago
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Re: Not Authorized to View This Page [CFN #0004]


@markp wrote:

Hi Bandahor showbox,

 

with that error message it will need to be raised as a fault with the BT webhosting team to get the main page fixed you can contact them here.

 

 

Markp


Thank you for the updates. Smiley Happy

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