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MyOffice closure

MyOffice is closing at the end of February 2024. This is so we can focus on bringing you secure and more innovative products and technologies. As one of our older platforms, MyOffice can't be optimised or developed to provide the best and most secure...

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Jen1 by Administrator
  • 1645 Views
  • 1 replies
  • 0 kudos

BTConnect email addresses and how to access your email

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern au...

BethM by Administrator
  • 43878 Views
  • 33 replies
  • 0 kudos

Microsoft’s Changes to applications using Basic Authentication

 What’s changed?    Basic authentication capability has been removed by Microsoft, our email supplier, and many others in the email industry.     Why are these changes happening?    Basic Authentication makes it easier for attackers to capture user ...

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VickyK by Administrator
  • 14422 Views
  • 25 replies
  • 2 kudos

Wraps - handy email guides

Did you know we have created a number of self-help Wraps you can use? Here are the handy guides we've created to help you manage your emails:   How to manage email storage How to set up emails on your PC or laptop How to set up emails on your mobile ...

BethM by Administrator
  • 3180 Views
  • 0 replies
  • 0 kudos

Frequently asked questions - Email and hosting

How do I reset my Email password? Your business email account password is the password you use to log in to your account and webmail. Here’s a link for the guide to change your business email password.   General email settings help When setting up ...

BethM by Administrator
  • 3524 Views
  • 0 replies
  • 0 kudos

Btconnect webmail

Stupid question time. I'm getting my btconnect mail in outlook but I need access to bt connect webmail to set a forwarder up.  Do I just go through bt.com? My password doesn't seem to work.

Mac mail sent box - OS Big Sur issue

Hi, I've just upgraded to OS Big Sur and connected my btconnect account to download to Mac mail. Receiving and sending all ok, however my sent box hasn't downloaded (therefore the only way to access past sent messages is online) and Big Sur mailbox b...

GR4 by Member
  • 1436 Views
  • 1 replies
  • 0 kudos

outlook.office.com e-mail messages being deleted

HiI hope someone will be able to offer some advice.  We are using outlook.office.com for out BT e-mails and just recently all e-mail messages are being deleted.  When I look in the deleted items folder that folder is empty, but it says there are 2121...

Adding authorise person to an account

Hello, I manage a website for a squash club that is hosted on a BT Business account.  It was set up years ago, and the person that did this is no longer involved.  Is  it possible to add my name as an authorised person so I can discuss the account?

Maintaining @btconnect.com email address

I have a small number of btconnect.com email addresses and have used these for at least 25 years. I no longer have a BT business account, though email still works happily  (assume as I have BT retail account though another post here says no) In any e...

Missing domain names

About 10 years ago, I registered two domain names with BT. One (.com), has been pointed at my externally hosted website for most of that time. This week, my hosting company was bought out, and they transfered the sites to a new server, meaning I need...

BTconnect email log in issue

I am struggling to log into my BTconnect email account, the comouter is sending me via microsoft office 365 which is not accepting my password. I have a new samsung s20 so trying to set up on there and again not accepting my password. I have had this...

btconnect password

I cannot believe that *.btconnect.com is a business account yet it is only open Monday to Friday 9-5pm. What world are you living in...secondly - what a world where you cannot reset or access your admin account for outlook.comthird - when I did manag...

l18oyd by Member
  • 6335 Views
  • 7 replies
  • 0 kudos

Bt internet email address

Hi I wonder if anyone can help ...frustratingly since the beginning of October I haven’t been able to access my by internet email account , I have used this for my business for 15 years + ...At the moment I have a business/broadband packageI have pho...

Pjsmith by Member
  • 2687 Views
  • 1 replies
  • 0 kudos