BT Business Community

What an utter mess......

We have been waiting on fibre for years, finally installed, works great...BUT the WiFi range not great...so I went ahead and ordered Complete WiFi Plus on 7th March 2025, this duly arrives (1 disk) the very next day, super.....but for the life of me,...

no longer access my btconnect.com email address

hi I'm in a bit of a mess as can no longer access my btconnect.com email address please helpbarrir

BT Smart Hub 3 providing internet to some devices but not others

I've just received a BT Smart Hub 3 after previous BT box failed. Everything is connected as it was - from the BT Smart Hub 3 it goes onto a Switch then onto various routers.In any case, I can be connected to the BT Smart Hub itself on my laptop (via...

BT Cloud voice help

I am unable to modify a user's profile as the modify button is missing from that section. I am an Administrator, how can I amend a name without having to cease a user and redo their settings?

UNBELIEVABLE

A long saga I will not go into here, suffice to say when I downloaded my bill (dated 25th March) on 26th March I found an incorrect charge entered on 20th March for £40.00. I rang to complain immediately but was told 'we cannot correct a bill - we ...

2 issues to solve

I have 2 issues and have tried unsuccessfuly to get them resolved, being passed from one department to another.First issue was I was phoned to upgrade my contract and was told I could get better speeds etc. I said I didn't want to have a new router ...

Smart hub 3 performance

We have fftp 300 the line is testing fine but we keep losing internet connection. The 3 green lights are on at the wall unit but the hub is flashing orange. When I go into the hub manager it says it is has a connection. We are also experiencing bu...

Managing btconnect e-mail accounts

Hi there.One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this... How do I unlock their account and reset their password for them? It used to be so easy...