When trying to change the DNS settings for one of the domains I manage - the changes are never applied and the system freezes. Also can sombody explain why the reverse DNS zone is actually hosted in Florida? Trying to get a copy of the reverse zone is impossible because it is outsourced and the forward DNS settings are only 25% complete (initial setup by BT),
The web management interface does not work and also you cannot even add records so it is viewable from the web if you have a hosting package.
Very very shoddy service and not fir for purpose and causing my client all sorts of issues with mail being rejected by some SMTP servers.
Help is no use as nobody answers the phone or you are in a queue and even if you get connected after 2 hours they can't help you as the problem is not on the help desk script.
The whole mamagement site and navigation is shot to bits and almost every page one link or another does not work.
Definately thinking of transfering all domains and hosting away to somebody who can do the job.
Bad Bad Bad show and experiance over the last 3-4 years after 25 years with them. Why pay for a business service 24/7 when they do not deliver?
