At the beginning of December I received a mail from BT saying on the 15th December I would be "upgraded" to ADSL2+; the mail filled me with dread. I was not wrong - every since I have had regular, daily and permanent disconnects from broadband. I have told this story to about 8 people on the phone and getting a bit tired, especially as the story gets longer. Here it is....
I am using DG384g v2 router with several wireless cameras on the LAN side of my router. Together with motion detection triggering email I also heartbeat messages to either FTP site or my blackberry. I consequently know exactly when the internet is down. After suffering all the disconnects I replaced all my filters (with BT ones), the adsl cable and even bought a new router - the problem still happened.
BT seem insistent it is a problem in the house and want to send an engineer (140 GBP + VAT). All my experience tells me that if problems start after something changes you DO NOT going sniffing around that which has not changed. All I want is someone to put me pack on ADSL or a different piece of kit at the exchange that works. I don't need or want a home visit.
Furthermore, when the disconnect happens it is can be recovered by one of the following; i) restarting the router if I am at home; ii) running a line test via the BT website; or iii) BT support folk initiating and completing a line test. Trick ii) should be evidence alone, IMHO, that the problem is not a faulty phone/wires, say, in my home.
Apparently another engineer is going to investigate at the exchange; please move me to kit that works and (it pains me to say) forget any root cause analysis; just get me up and running with broadband that had been fault free for over 3 years prior to the ADSL2+ "upgrade".
Help ! ! !
