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Diagnosing faults

kelper
Guru

January

What number do I dial to receive a diagnostic test as an SMS text?

It used to be easy to find, but since the help was migrated I have spent hours looking for this.

I tried the web diagnostics but my broadband speed was only 10kbps and the page was unresponsive - I waited ten minutes and gave up.  I was able to get a cell signal and did the diagnostics on my phone.  That fixed the slow broadband. 

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1 REPLY 1

kelper
Guru

January

As soon as I posted the answer apeared as a pinned post.

"If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be registered on your account for the test to run. Then relax and wait while we test your service. Once completed, we’ll text you back the results and next steps."

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