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PPPoE username and password

Fibrejay
Member

January

Hi,

 

Yesterday I had FTTP installed - the VDSL connection will cease on Friday. When I placed the order, the agent had to create two separate orders for the above. I use my own router and obtained my PPPoE username and password a while back. With the migration to FTTP, will the PPPoE credentials stay the same, or will I need to obtain new credentials when the VDSL connection ceases? 

 

Thanks in advance. 

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3 REPLIES 3

AdamC
Administrator
Administrator

January

Hi, 

 

If the new service has been placed as a stand alone order for a connection then it will have it's own details assigned as it is a new service.

 

Thank you,

 

Adam

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Fibrejay
Member

January

Hi Adam,

 

An update on this - seems like the PPPoE username/password stays the same. My FTTP connection is still working after the FTTC service was terminated.

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Fibrejay
Member

January

Hi again,

 

I found out that a new Network user ID was created for my new FTTP service - I contacted technical support and they have given me the password. I have plugged these into my router for the PPPoE connection and the broadband connection is working fine. 

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