Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Why has my premium gone up but new customers pay £37 less?

I have 900Mb broadband no extras and this month it went up from £60 to £77, I was warned of this due to inflation.But looking at the sales page and none of the broadband packages went up with inflation for new customers, so 900Mb is £54.99 but curren...

PPPoE username and password

Hi, Yesterday I had FTTP installed - the VDSL connection will cease on Friday. When I placed the order, the agent had to create two separate orders for the above. I use my own router and obtained my PPPoE username and password a while back. With the ...

Maximum connections through BT Smart Hub 2

BT Business have just switched a client over from PlusNet to BT. We'll gloss over the limited notice - on Friday morning the internet wasn't working as PlusNet account had been turned off. So a very unexpected and rapid switchover got it up and runni...

BT Wholesale Broadband Connect

Anyone in the UK able to provide info on how this service would be handed off to a small ISP?I'm starting with a small ISP end of next week and would like to turn up with a modicum of info if possible.I know they are using juniper for their backbone ...

Username and Password for a Static IP Account

HiWe have recently signed-up for the enhanced broadband and phone package with a static IP.I understand that whilst there is a general username and password to use when setting-up a third party router using the PPPoE option, this only provides access...

MDavis by Member
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Why has my premium gone up but new customers pay £37 less?

I have 900Mb broadband no extras and this month it went up from £60 to £77, I was warned of this due to inflation.But looking at the sales page and none of the broadband packages went up with inflation for new customers, so 900Mb is £54.99 but curren...

jabal by Member
  • 204 Views
  • 1 replies
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Diagnosing faults

What number do I dial to receive a diagnostic test as an SMS text?It used to be easy to find, but since the help was migrated I have spent hours looking for this.I tried the web diagnostics but my broadband speed was only 10kbps and the page was unre...

kelper by Guru
  • 237 Views
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Questions About BT Wifi

I don't have internet access in my flat at the moment, and I'm considering purchasing a month of BT Wifi access. It's £40, which I'm not thrilled about, but I'm finding it increasingly aggravating to have to duck into a café if I want to have interne...

BT Smart Hub DDNS service support

We have just switched to BT Busiess Internet and I need to setup DDNS. We have a BT Smart Hub 2. It does not support either of the services that we use: Dynu and DNS-o-matic. Any ideas how to ask BT to add new DDNS service providers?

Smart hub 3 WIFI disc 2

Hello, I’m a new BT business broadband customer. I have tried to contact the BT sales team to enquire whether I could purchase a WiFi disc 2 that would be compatible with my new smart hub 3. I was told that this is not available to purchase separatel...

Paulyp by Member
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