Posts: 2
Registered: ‎12-03-2021

BTconnect email log in issue

I am struggling to log into my BTconnect email account, the comouter is sending me via microsoft office 365 which is not accepting my password.


I have a new samsung s20 so trying to set up on there and again not accepting my password.


I have had this email account since 2005 and really dont want to have to change i, it was issued to me as a leisure account with my Openreach homeworker package


I feel like i have been passed from pillar to post today.


I simply just need a password rest but dont know who/where to go to now  

Posts: 96
Registered: October

Re: BTconnect email log in issue

Hi TracyP196505


You can do a password reset here. The password for the BT Business online account and the email should be the same. Can you try this and let me know how you get on?



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