28-04-2021 01:48 PM - edited 28-04-2021 01:48 PM
I have a small number of btconnect.com email addresses and have used these for at least 25 years.
I no longer have a BT business account, though email still works happily (assume as I have BT retail account though another post here says no)
In any event, been contacted today by TalkTalk, offering a better broadband deal, maintaining landline number .... and key .. when I asked them about "@btconnect.com" email address they said they absolutely will remain valid.
I questioned validity of that statement, and a manager then came online and confirmed that the email address are 'mine' and I have a right to keep them, and therefore they will continue to work.
As this email is hosted on a BT Business server I asked them do they have an agreement to keep these live ..... they said yes.
Anybody know if this is correct ?
November - last edited December
There's no such agreement between us and anyone else to keep BTconnects active - I am not sure why you're being advised this but it's not correct.
As I mentioned in OP
Talk-Talk advisor was the one who made the comment, I had phonedSales enquiry line to get a quote, and to ask clearly & explicitly if I moved, can I keep @btconnect address ... and was told YES
I did have doubts, he put me on hold to check with his manager, and confirmed yes ....... don't trust Talk-Talk sales is the answer.
OffCom may force BT to allow email transportability .... much like they forced them to accept non-BT phones and to open up copper to competition.