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Unable to log in to BTCONNECT webmail

QUIETSYSTEMS
Member

We have  been on the phone to Customer Services now for two sessions of over 2 hours eac, all to no effect. The problem, is that The BTconnect address was kept when BT  migrated the account over from business to domestic. This means that  it is not possible to log in to the Btconnect  via webmail. Still can get  emails because on the PC outylook remembers the passwoord howeever it is not possible to change password. Any attempt to do so instead changes the  BT account password. Two BT  customer support agents tried lots of possibilitiess however each time they hit the same problem. They thought thet BT business might be able to assist but last thing was they transferred to  Business support but they didnt answer  over 3/4 hours. The support agent LISA put a request through to the Bridge Team  to investigate and call back however they did not, did nothing at all  but emailed to say the case was closed!

We want to put the email account on an Ipad etc but cannot as password is not available.

 

No-one at BT seems interested in sorting thios out and there are  several unsolved cases  showing up on a google search.

 

This is so exasperating that unless it is sorted soon we will simply dump BT and swap over to SKY.

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