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btconnect.com not working. Asks for password. I type in the correct password. No email

Rabbie1
Member

my Btconnect email account has been working well for 5 years. Today when I try to access my email it asks for password and then says 

Sending of password for user robert.young22@btconnect.com did not succeed. Mail server outlook.office365.com responded: Logon failure: unknown user name or bad password.

 

I need access as I am waiting for an urgent email about hospital appintment

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