09-12-2020 12:41 PM
Hi been using btconnect.com emails via online microsoft portal for a long time now.
Just purchased office 2016.
Can anyone let me know how to sync the online account with the local outlook client I have installed.
Looked around and all I can see is that you can only do a pop3 sysnc which wont sync my calendars, contacts, subfolders, sent, or deleted items that I have built up over the years. All gone if I want to use my new local outlook email client or for that matter any email client.
Any help would be appreciated
10-12-2020 11:08 AM
Hi there, I responded to your other post but for the benefit of anyone else here is the process.
If you only use webmail and have a folder structure built in that then it is still possible to download the structure but it's a manual process and extremely wrist intensive.
You will need Outlook.
We'll call Outlook on the computer the Outlook app and Outlook on the web we'll call Outlook Webmail.
Setup the account https://btbusiness.custhelp.com/app/answers/detail/a_id/19539//c/5167 in the Outlook App
Wait until the inbox has downloaded. Create a folder in outlook, call it inbox backup and drag the contents of the inbox to it, inbox in the Outlook App should now be empty.
Now log into Outlook webmail https://portal.office.com/
Delete the contents of your inbox by right-clicking the inbox folder and emptying it, you have it all in the Outlook App now anyway.
Now you can move onto downloading Outlook webmail folders. Go into your first webmail folder and drag all of the emails into the webmail inbox. You may need to drag it in portions
Once it is all in the webmail Inbox you can go back to the outlook App and send/receive again. This will download all the email from the folder you just moved to the Outlook App inbox.
Wait until it is finished and create a folder in the Outlook App to whatever it was called on the webmail and drag it from the inbox to that folder.
Now go back to the webmail and empty the inbox again.
Do this for all your folders. Downloading through the inbox and rebuilding the folder structure in outlook.
Once you have all you need you can do what you want with the Outlook App PST, import to an exchange if you want.