Reply
Member
Posts: 1
Registered: ‎08-05-2018
0

Cancelling a bt contract

So I have just recently closed my business down and went to cancel my contract. I had renewed the contract a year and a half ago and thought I was on a two year contract. It turns out that it was only the internet that was on a two year contract and the phone contract now does not finish until 2022!!!!! I was totally unaware of this and bt now say they want £1200 to finish the contract. Has anyone else had the same problems, do I have any options, have I been missold?

 

Thanks in advance

BT Employee
Posts: 272
Registered: ‎07-12-2017
0

Re: Cancelling a bt contract

Hi Pottster

 

Very sorry to hear you have experienced these issues. You could well have been mis-sold. If you cotact our support team on 0800 800 152 and speak to them about this, advising you were unaware you were in contract, they should be able to raise a mis-sale and get your original call at the point of sale listened to.

 

Regards

Ryan

/* /