Cloud voice express number no service

[Victoriaroad]

Cloud voice express was not ported since July 2023. Finally ported in December 2023, now the phone number is not able to receive calls from majority of mobile networks. We are a pharmacy and the phone line is a lifeline.

.we need a functional number. BT have tried to give us a different number. We want the number we have always used. 

BT will not advise when the issue will be resolved. We nee

[BethM]

Hi Victoriaroad

I'm sorry you're having issues receiving calls. Can you please send me a private message with account details so I can look into this for you? 

[username01]

Okay, can you tell me why?

[AdamC]

Hi,

Beth needs to collect the customers private information to gain access to the account and assist.

Thank you

Adam