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Member
Posts: 2
Registered: December
0

ORDI Fault (OR5492)

Hi,

 

Please can someone assist in resolving our ORDI Fault.

 

many thanks

 

 

Administrator
Posts: 94
Registered: October
0

Re: ORDI Fault (OR5492)

Hi 42Technology

 

I need some more information about the ORDI and why it was raised to be able to try and look - can you please private message me so we can discuss?

 

Beth

Member
Posts: 2
Registered: December
0

Re: ORDI Fault (OR5492)

Hi Beth,

 

the fault was brought to my attention by telecom provider who is quoting for some work to be carried out and advised that the fault will need to be rectified before the transisions of our DDI's.  They have provided the following:

 

ERROR – OR5492: There is a records issue with this ISDN line where the DDI records do not match between the DEL and DCRD screens on CSS.  Please send the number to the ORDI Robot or ask your line provider to send the number to the robot for correction.

 

are you able to help, please?

 

Many thanks

 

Administrator
Posts: 94
Registered: October
0

Re: ORDI Fault (OR5492)

Hi 42Technology

 

Can you private message me the details of the service so I can have a look into it for you?

 

Beth

Administrator
Posts: 94
Registered: October
0

Re: ORDI Fault (OR5492)

Hi 42Technology

 

I have just replied to your private message so you should have a reply waiting in your inbox, I'll talk to you there.

 

Beth

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