17-04-2019 11:27 AM
We have 53 offices nationwide, with 3 different phone systems in place some are Cloud, some avaya and we have 14 offices on featureline phone systems, I am currently trying to find a provider to install on hold music, I am told that there is no way to add on hold music to the featureline phone systems, is this correct?
17-04-2019 05:11 PM
As far as I am aware, you should be able to add in hold music via the team that deals with your system - if your phone system is maintained by us you would contact the relevant department on our end. For example, you mentioned Avaya - if we maintain your phone system and it is Avaya, you can contact the Avaya team on 0800 378 822. They would be best to sort this and give you advice in regards to this!
Hope you get this one all sorted!