07-11-2019 02:43 PM
If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be impacing your service.
Please click here for information about the checks you can carry out, along with a few helpful videos that give you a visual of how the checks are completed.
If you have completed these checks and you are still having issues, please contact us on 0800 800 154 or contact one of our livechat teams here.