How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...
If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...
I note that others have had my problem, i..e. I have had just converted to VoIP using a Cisco ATA 191connected to my analogue phone which incorporates a bell ringer. I note John Geddes had this problem. I understood from him that the problem lay wit...
Trying to access the Cloud Voice Express app from my Android phone has been giving a "down for maintenance, try later" message for about 4 days.Problem is that on 7 Sept I set the "landline" number to divert to my mobile whilst away abroad . . . I ...
Why do BT never contact you directly when you have an issue, I have raise two complaints so far.one was just closed with no explanation and I cannot get a call back on the other no matter how many times I call . Three months in and getting no were...
BT has notice to us saying that if our business is using health care alarms, we need to let them know because these devices will be affected when the traditional landline is switched to the cloud. Their notice asks us to call 0800 121 7445 to registe...
Yesterday I discovered that our phone is as dead as a doornail. Obvious next step is to disconnect etc etc. But nothing. OK, I'll try faults, as most of you will know you now can't talk to a human, but it just gets worse (as if everything for the las...
For many years I have had a BT Versatility system (this is my second system). The system does "what it says on the tin" and has always been brilliant, once we eventually managed to get it set up to requirements. At the end of June this year, my analo...
My company placed an order for broadband and digital phone line.According to the BT system the installation was completed on the 18th June, but it is not.The broadband is working but the digital line is not.For some reason BT cannot manage to port th...
We are a small business in the UK and rely heavily on telephone calls for business enquiries.Our phone line was connected by copper cable and we were pressured/pursueded to have this removed and take on a digital contract, which would provide us with...
Hi we have a line in our lift that appears to be recently disconnected, pls can an engineer investigate . the number is 0207 636 1433. This information has been sent to me from the lift company ( otis ) .
Hi. I need to report an intermittant fault on our business phone which was taken to the cloud some time ago. I have a BT account but when I try to register a fault online I am asked for numbers off an invoice which I don't have. I get an email sayin...
