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Frequently asked questions - Phone lines

How do I do proper telephone line checks?  Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring.    How do I divert calls?  ...

BethM by • Administrator
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Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Unknown number on itemised usage list on monthly invoice

For the last 3 months an unknown number is listed on my itemised call list (32 this month). I have spoken to Billing on two occasions and they are now saying it is not a billing issue and I need to speak to 'technical' However calling the fault line ...

Dodger by • Member
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  • 1 replies
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Configure Polycom VVX101

Hello,  first time noob.... We recently moved from Sky Business to BT Business and now have a Hub 3.   Previous handsets worked with the Sky hub (digitally) fine, now they don't want to play with the BT hub and I've read many versions of how you can ...

Cloudvoice Call Number Blocking

We are able to block certain incoming numbers at User level using 'Selective Call Rejection' but I can't work out how to block numbers at a Site level. Is there any way to do this? - I can't find anything in the Portal.

Switched back to BT but landline number changed

Switched from BT to Vodafone 2 years ago with the same landline number and now switched from Vodafone to BT last week (broadband went live on Thursday) and when buying the package I selected the option to keep the same number. However phone line only...

Speak to a Human

I cant make or receive calls, can't get to speak to anyone. Any numbers where i can speak to a human??

Porting Out Local Number from BT

Hello Support! We are in process of porting our local BT phone number (business) to new VOIP provider (Telnyx) and looking for BT information to be listed in Loosing Carrier section on LOA form (link to a screenshot https://app.screencast.com/AArzl6b...

melford by • Member
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ERRONEOUS SUSPENSION

We have always paid by DD but because of a fault in BT system they took the wrong amount and now say 24hours for reconnection

Switching from BT Business

We are retiring and closing our small business, so have cancelled our BT business broadband and land line bundle. Wanting now to switch to a residential broadband/landline contract, and ideally keep our landline number. Problem is suppliers such as S...

worker by • Member
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  • 2 replies
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Delayed installation and inadequate complaints process

We are still waiting to be switched from Plus-net to BT Business which was scheduled for 1st August 2025. Over the last month I have spent hours on the phone and had 4 aborted attempts at instillation by Openreach. I was told by BT my complaint would...