BT Business Phone line Community posts

Frequently asked questions - Phone lines

How do I do proper telephone line checks? Checking the wiring if you’re having issues with your phone can often solve or help pinpoint the issue. Here’s a link to a help article on how to check your internal phone wiring. How do I divert calls? ...

Problems with your BT landline?

If you have problems with your BT phoneline, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring problems that could be im...

Faulty phone line

Hi we have a line in our lift that appears to be recently disconnected, pls can an engineer investigate . the number is 0207 636 1433. This information has been sent to me from the lift company ( otis ) .

Distorted incoming calls

Hi. I need to report an intermittant fault on our business phone which was taken to the cloud some time ago. I have a BT account but when I try to register a fault online I am asked for numbers off an invoice which I don't have. I get an email sayin...

Resolved! Business phone line cannot incoming calls (very frustrating)

My business phone line switched from traditional line to digital line on 10th June (same company transfer), still cannot active and receive any incoming calls so far. Call BT cloud voice team and always ask me to wait, but it still cannot work. Anyon...

Contract renewal and migration to Digital Voice

I’m currently renewing my contract and BTB are trying to charge me for an ATA to plug into my router (which doesn’t have a phone socket) to enable my existing digital compatible phones to work. Has anyone else had this experience? I thought transitio...

how do i set up my new digital voice handset

the screen is very small and i dont have my log in?

2 PHONE LINES DOWN FOR NEARLY A MONTH!!!!!!!

I purchased an Indian takeaway business last month on the 14th of April. The previous owner had 2 lines and broadband with BT, and had informed BT that he has sold the business and gave BT my details. I entered into a new contract with BT under the n...

How do we change BT Business to BT Residential

We were originally mis-sold a BT Business package on our residential line, we weren't told at the time that the prices quoted were plus VAT. Also the salesperson said that BT TV was available on business packages. We have 2 lines into our home, one ...

my bt dedicated internet with business protection etc order still not fulfilled over a year later

In April 2024 we agreed to have BT dedicated internet with business protection etc. After hearing nothing for ages i messaged again and a surveyor turned up and we agreed a plan for a duct to be run directly across the road. Since this time we have h...

Ongoing complaint

I have an outstanding complaint with BT Business as they have not fixed my telephone line in the agreed timescale I have as a Priority Customer. Most of April I was without a telephone and despite promises of calls back and action to compensate no on...

Digital Order Nightmare

I'm having the worst possible time with BT right now. Currently have phone and broadband for the business. Current contract has ended so phoned up to arrange for a new contract with a digital phone.First order was cancelled by Openreach since "there ...

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