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Member
Posts: 1
Registered: ‎13-01-2021
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Mitel Office IP Phone DHCP Discovery Issue

I have to be able to work from home due to COVID.
I have been given a Mitel IP phone which connects to my laptop via one port in the back of the phone, the other port (power port) plugs into a POE port in the plug socket. My Ethernet cable then goes from the other port in the socket (LAN port) and into the back of my BT Business Smart Hub into an Ethernet port.
For some reason my IP office phone won’t connect to my router and is stuck on “DHCP: Discovery”.
I really need my IP phone to work so I can work from home, so if anyone has any suggestions I would be very grateful.
(I was told I needed to move from residential to business so my phone works but it still won’t work)
Administrator
Posts: 96
Registered: October
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Re: Mitel Office IP Phone DHCP Discovery Issue

[ Edited ]

Hi meg_

 

It sounds like the IP phone may need port forwarding to allow it to connect - there's a guide here on how to set it up on the BT Business Smart Hub. However without knowing more about what the devices requires, there's not much more that I could advise here - we would need to find out what it needs to be able to connect.

 

Beth

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