BT Business Phone Systems & Cloud

Frequently asked questions - Phone systems

How do I log into the Cloud app? Here’s a link to the guide for logging to the BT Cloud Work Mobile App, here’s how to access the BT Cloud Voice portal and  here’s how to access the BT Cloud Voice Express app. order confirmation emails will specify ...

Hosted Voice and Broadband Voice migration

Hi All, If you are experiencing any problems or have any questions relating to your Broadband Voice or Hosted Voice Product or your move to another BT service as a result of the closure of these products, please contact the following numbers where...

Where do I order more phone handsets from

I've just had cloud voice installed and have been sent just one of these Mickey Mouse - Toy - Yealink phones W73H model. Considering the change to this rotten internet phone system was forced on my by BT - the old PSTN phone worked fine and I previo...

BT Business portal won't load web page

I've just had a cloud voice system set up following enormous delays. Weeks ago the email said the cloud voice system was setup and I could just log in. I keep trying to load https://businessportal.business.bt.com/ but it won't even open the page I ...

BT business complaints

after many years of non stop issues we were finally sold another dream of the perfect system for us!! Nonsense. We are currently in the middle of a complaint/dispute as we are not receiving the service that we should be and although up to the point o...

Yealink W70 And hub

Anyone got the password for the yealink w70s for cloud voice express and the pppoe user and password for the hubs? we are changeing hubs and i need to set the w70 on a static ip and change some dns setings

Resolved! Cloud Voice Express logon issue

I'm in the process of moving 25 BB lines to BT Business, several of which will keep their phone number & phone access through the Cloud Voice Express box, however, to manage it on-line, it says to login using my BT Business credentials, but I don't w...

Bt cloud voice out of hours greeting

BT moved us to cloud voice from express and all works fine but I cannot work out how to set my company hours and a greeting out of hours saying we are now closed. I’m using the portal and seem to be able to set the company hours but I don’t seem to h...

BT voice connect. Unable to download group phone book

We have bt cloud voice connect, most yealink 46u handsets have access to group phone book so see the name of the caller if the number is declared in the directory. However, a few phones cannot download the directory. Message states unable to download...

BT wont allow transfer from

I am currently paying for BT enhanced broadband + digital line plus a BT Cloud Phone. I dont need any additional call benefits and only use a landline for incoming calls. The landline number is linked to the BT Cloud phone and I have been trying to...

Yealink CordlessW73H - unregistered

We have BT cloud express and have been using Yeaklink W734 cordless allocated to 1 landline number - for some reason it is now unregistered however when calling the number it rings so the number is still valid - it is impossible to speak to anyone wi...

Ongoing Complaint

I want to formally escalate my complaint, as the situation has now gone far beyond acceptable.I have contacted BT again today to try to get clarity on our account, and I am extremely concerned by what I have been told. I have now been informed that w...

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