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Community Activity

Using BT Cloud Work With Non-BT Broadband?

Hi,We currently have BT Broadband (soon to be out of contract) and BT Cloud Work VOIP Service (still in contract). We are considering switching to Vodafone Broadband, as the speeds and prices on offer are much better than BT's.I would expect that BT ...

wedra by Member
  • 15 Views
  • 0 replies
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Free Upgrade Letter

I am on broadband. I accidentally threw out/misplaced/lost an unopened letter. I think it was advertising a free fiber upgrade.Is that a true free upgrade or was it-- "we'll switch you to fibre for free, but you'll be paying more (fibre prices)"?

cadde by Member
  • 20 Views
  • 1 replies
  • 0 kudos

Router not sent!

Is this situation normal?  The engineer came two days ago to install the new line for our replacement BT broadband.  Unfortunately the router hadn't arrived, and after 3  l o n g  on-line chats and 2  l o n g  phone calls, it appears that the equipme...

Still No Response From BT Complaints

This is a long story cut short, I moved from Plusnet Business to BT Business in November 2023. It was a horrific experience as BT mistakingly enabled the new service on my neighbours house so my service had to be completely reprovisioned. The result ...

RoryG by Member
  • 62 Views
  • 1 replies
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7590 with BT Business IP Phone

I just upgraded my broadband to full fibre and I’ve been given a hub and a Yealink DECT IP Phone (W73P).I have been provided with my username and password by BT so I have swapped out the provided hub with my 7590 and everything is fine with it. Howev...

chiss by Member
  • 59 Views
  • 1 replies
  • 0 kudos

BT ignoring complaints! Rant alert!

Business Customer Services are so frustrating! They totally ignore complaints and will not get back in contact. Every time I phone I get told a manger will call back within 2 hours but they never do. Every one I speak to says they will now take respo...

The great PSTN switch off next year

If I buy an analogue telephone adapter to keep on using my DECT cordless phone, will I need to pay for a VOIP number?Will my internet work in a blackout if I power the router by battery, as I do currently?Alternatively, which VOIP, cordless phones wi...

kelper by Guru
  • 97 Views
  • 4 replies
  • 0 kudos
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Broadband, Full Fibre and everything in between

In a previous blog we looked at the PSTN switch off, the impact this would have on the network and how the new digital solutions, along with mobile, are the future for phone calls in the UK. What we h...

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