Email

[Katie_W]

I am not able to send emails to certain addresses, from outlook.

If I send the email to same address, from BT Microsoft outlook web access - it works fine

I am able to receive email from all addresses, it is just sending emails.

Do you think it is a virus. 

The people I am emailing, I regularly contact, and its not happened previously.  I have double checked and I am typing in the correct email address.  Please see undeliverable report below:

The format of the e-mail address is incorrect.  Check the address, look up the recipient in the Address Book, or contact the recipient directly to find out the correct address.

    < c2bthomr13.btconnect.com #5.1.3 SMTP; 553-mail rejected because your IP is in RBL. See>

I have checked and there is no block on my IP address (RBL, RSS or DUL).

Regards

Katie

[nicknickster]

Exactly the same thing is happening to us - people we have regularly sent emails to cannot receive them as of this morning.

Presumably the BT Connect IP address has just gone on a blacklist for some reason.

BT - please sort this out urgently !!

[Greeno]

Same problem here on our in-house Exchange server.

[danrye]

Us too... it has happened since yesterday. It would appear that a large proportion of BT IP addresses have been blacklisted. 

Whilst I am sure they are aware of the problem no one seems willing to want to help! 

[aaargh]

I've had the same problem since yesterday. BT eventually acknowledged it's a service issue they are aware of - something to do with BT being blacklisted because they refuse to block port 25 (whatever that means!). They were not able to say what is being done to resolve it. Sounds like we just have to wait it out.

[Katie_W]

Yes, mine has not been working since yesterday morning. 

[sparklemax]

I am recieving this message today - anyone know what this means or how to correct it?...

Unable to send or receive messages for the maxine@liquiddesignonline.co.uk account.

The e-mail server returned an error.
Server Error: 0x800CCC90Server Response: -ERR Cannot connect to POP server 207.69.188.186 (207.69.188.186:110), connect error 10061Server: 'pop3.btconnect.com'Windows Live Mail Error ID: 0x800CCC90Protocol: POP3Port: 110Secure(SSL): No

[Frances]

Morning All

Our Administrator James discussed this on a previous thread and the response from the business team was:

We are aware that an organisation has chosen to ‘blacklist’ IP addresses which include those provided to BT customers, as well as those of other organisations, alleging that some of these customers’ computers are being used to create ‘spam’ email.  However, most cases of blacklisting that are reported to us have turned out to be a technical issue that we can resolve.  If you are having problems sending email please refer to Help & support or contact our helpdesks, which may be able to help you resolve email issues.

With regard to blacklisting, the vast majority of BT customers are responsible and do not knowingly create spam email. It is BT's view that it is not appropriate to blacklist an entire IP range because of the misuse of a small number of computers.

Unless the organisation to which you are sending emails subscribes to a particular third-party spam protection service, then delivery of your emails will not be affected . If your email is blocked due to blacklisting you will receive a notification of this from the destination mail servers.

BT configures its network and educates customers in order to minimise the amount of spam created on the network through, for example, encouraging customers to keep their security software fully up to date and installing personal firewall software.  BT has considered preventing customers installing their own email servers to reduce spam, however it reached the view that this would place an unreasonable restriction on the way in which customers can use their internet service.  As technology develops we will continue to review methods of preventing spam from computers connected to our network whilst ensuring our customers have the flexibility to use the service in the way they choose.

I would suggest that you contact the technical helpdesk on 0845 600 7020 to log your issues so they can be investigated.

Thanks

Frances

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[petermalins]

Yes started happening yesterday - all messages end

"553-mail rejected because your IP is in RBL see.>"

BT should find out who their ISP is and blacklist them

Its wonderful telling my users that I have not got the foggiest when this will be resolved and how to work around it.

(basically no email to some people just fax and phone)

[Rank_Outsider]

I'd like to know why this issue still isn't listed on the Service Status page - it appears to be a problem with the email service that is affecting a large number of customers (some who have spend a considerable amount of time trying to figure out what is happening and how to resolve it).

I understand that the problem may not be BT's direct responsibility, but it is still a significant problem for many BT customers irrespective of who's fault it is.

I managed to track down the IP address I've been assigned to a list of blocked IP addresses at:  http://mail-abuse.com/lookup.html.  This would appear to the system that at least some educational establishments use (which explains the problem with .ac.uk addresses and probably others).

UPDATE:  I forgot to say that you can request removal of individual IP addresses from the list.  I have submitted a request but don't yet know if it will be successful.  This will probably only work until the IP address assigned to us changes again (we don't have a static IP address).