I have just received and email from :
Nigel Stagg
Managing Director
BT Business
Telling me that our latest BT bill is avalaible online. I followed the link and was taken to our Broadband account NOT the phone line account referenced in the email. I attempted to add our phone line account to our company account and was told that this was regisetered on a OneBill Plus acount. Searched for OneBill Plus and discovered that these still can't be viewed on line.
This raises a number of questions and issues:
1. Why do BT constantly ask us to registered for online billing and them not provide the service.
2. Our phone account starting EM & ending ****9576 used to be available for online viewing but this option seems to have disappeared.
3. The email states
Reduce paper waste
As you are still receiving paper bills by post why not go paper-free and stop storing and shredding them once and for all.
Why make these claims if you can't support them. This smacks of misrepresentation.
Bottom line Mr Stagg -- time for your team to get their act together with online support for OneBill Plus -- this has been a problem it appears since 2009 -- does it really take that long. Perhaps too much focus on Twitter and not enough on your core business and customers.
BTW -- can you get rid on the annoying secuirty prompts [secure/non secure] when your web site switches from https to http pages. Make all you servers https and give your cutomers an easier life.
