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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by • Administrator
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Fibre installation

HiI'm due to be starting an extension to my property where i run my business from, my phone line is currently underground and I'm wondering if there is any way of contacting Openreach to discuss if i can put a duct in the ground while its open to sav...

rewired by • Member
  • 421 Views
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Using Asus Mesh with BT Business Complete Wi-Fi Plus

I have a working Asus Mesh system with an Asus Zen Router behind a BT Superhub2 set up in bridging mode acting as a modem. It works.I was recently persuaded to renew my business contract and was tempted by the provision of six Business Complete Wi-Fi...

pjbee by • Member
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Obtaining settings to set up third party route

I hope someone who knows their stuff can help us please  We're setting up a third party router and have just obtained a static IP address for our line this morning. Our IT staff need more details than the Router address and the subnet mask that came ...

Cofi by • Member
  • 434 Views
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Guest Wifi extending

I have BT business smart hub, it has normal Wi-Fi and a Guest Wi-Fi , the Guest WiFi is only available from the Hub, you cannot extend it by using CAT cable. What is the best way to pick up the Guest wifi close to the HUB (not using a cable as the in...

Remote monitoring of a Satelite & doing a speedtest

Hi,We are a Heritage Railway, with a remote  Station and Workshop complex.  Our Broadband is used by our volunteer staff and customer on running days and  any  volunteer's on non running days,  but our alarm systems  and CCTV also go through this.  W...

JohnP3 by • Member
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BT failed to provide service but keep charging

I signed up full fiber broadband in January 2026, it was supposed to go live in March but it is still not available in May. BT has already start billing me for two months even though I did not get any of the service I signed up for.  Here is what hap...

ytsher by • Member
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Extending a smart hub 2 with a black disc

I want to extend my wifi (Business Smart Hub 2) and am considering picking up a cheap black wifi extender disc (where there are loads available). Will I have any issues getting it to work, assuming it is fault-free?I contacted BT about getting an ext...