Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Using BT Cloud Work With Non-BT Broadband?

Hi,We currently have BT Broadband (soon to be out of contract) and BT Cloud Work VOIP Service (still in contract). We are considering switching to Vodafone Broadband, as the speeds and prices on offer are much better than BT's.I would expect that BT ...

wedra by Member
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Router not sent!

Is this situation normal?  The engineer came two days ago to install the new line for our replacement BT broadband.  Unfortunately the router hadn't arrived, and after 3  l o n g  on-line chats and 2  l o n g  phone calls, it appears that the equipme...

Still No Response From BT Complaints

This is a long story cut short, I moved from Plusnet Business to BT Business in November 2023. It was a horrific experience as BT mistakingly enabled the new service on my neighbours house so my service had to be completely reprovisioned. The result ...

RoryG by Member
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BT ignoring complaints! Rant alert!

Business Customer Services are so frustrating! They totally ignore complaints and will not get back in contact. Every time I phone I get told a manger will call back within 2 hours but they never do. Every one I speak to says they will now take respo...

Static IP Issue

We switched our broadband and phone lines from Plusnet to BT Business about a month and a half ago due to Plusnet not supporting a VoIP service. The switch over was really bumpy, to say the least. Despite being assured that the VoIP service would wor...

slinen by Member
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Why does Smart Hub 3 not accept hgclick?

I am trying to login to my own broadband service using the username and password from BT. This is not being accepted by the new Smart Hub 3. I am stuck on the generic username and I cannot use my static IP.  My Username layout: *******@hg70.btclick.c...

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jimmyp by Member
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Resolved! PPoE Username & Password

I am a network installer and have been asked by a customer of BT to install a new network within their business premises.  The client has just been connected to FTTP and currently has a Business Smart Hub 3.  This will be replaced by another security...

Can't change password - what's wrong?

My Aunt has an '@btinternet.com' address which BT has put a block on (" We have strong reason to believe your BT ID and password details are no longer secure"). She follows the steps to change password, gets a 4-digit code sent to her phone, creates ...

sipos by Member
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BT Business Broadband alternative

I'm on copper to the exchange. I had standard BT Broadband and was getting about 2.5-3.0Mb. My company put in BT Business Broadband line and I get 3.5-4.5Mb. Same copper, same routers inside the house, so there's something different in the exchange I...

buccy by Member
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no phone line after

My business has had to start a new contract on the 14th feb which meant we would have to go digital. We have the new hub and phones but our phone line does not receive calls or make calls. I have spent nearly 22 hours so far being fobbed off and prom...

mattyp by Member
  • 307 Views
  • 3 replies
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