Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Forum Posts

Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 3292 Views
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  • 2 kudos

BT horrible customer service and product for business

I use BT business line and the line service became completely unusable after the switch to cloud service. I have been trying to contact customer support for a while and they have been nothing but useless, I have been in contact for a month now and th...

abaw by Member
  • 69 Views
  • 1 replies
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Returned equipment

I’m disgusted,I upgraded my BT business broadband & was asked to return my old equipment which I did,then months later I have received a bill that says overdue,I’ve rang up & they say I need to give them £76 as I haven’t sent the equipment,I assured ...

Azz by Member
  • 113 Views
  • 1 replies
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Mis-selling of BT Business equipment and BT services

In September 2022 I received a phone call from BT Business Local (Macclesfield?) informing me that our current broadband installation required an urgent upgrade. Obviously I trusted the BT represenatative (I do have that person's name) and an order w...

How do I get decent wifi?

So my parents have had terrible wifi for my whole life, I’m finally trying to upgrade it for them (and for myself - how can I work or get a job interview when the wifi can’t handle a 10 minute zoom call.)Been with BT for years, I remember when we las...

kaska by Member
  • 131 Views
  • 1 replies
  • 0 kudos

Charity Business Options

I represent a small charity for a Community Volunteer Run Library that need to reduce our monthly outgoings. We have Broadband and landline products from BT Business just now and our monthly bill is just under £100.Is anyone aware of BT Business broa...

BT Business Complaints Procedure doesn't work

Our business broadband contract expired over 2 years ago with BT and I am still dealing with the after affects. In March 2024 we received a bill saying we owed over £4,000 due to early cancellation. Confirmed with BT business that the contract had ex...

ASLltd by Member
  • 245 Views
  • 2 replies
  • 1 kudos

BT for Business

I work at The Workplace Depot, we are currently looking for a reliable internet supplier due to us having over 30 chrome boxes and large screens, and we were wondering if BT were a good choice from other businesses' points of view.Please let us know ...

Help needed to change Smart Hub 2 IP address

all,i have a requirement to change the IP of the router to 172.17.1.253 with a submask 255.255.255.252.I also need to turn DHCP off.When i do this, the router always defaults to 192.168.1.254Am i missing something.I have a Meraki device that is 172.1...