How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
So I had an old smart hub 1 FTTC setup, I bought a smart hub 3 + extender from eBay. Everything seems to work fine, my WiFi is better than before , the extender seems to work ok but it’s not showing up on the hub manager, no devices are under it. Pr...
Our business (& home) had no broadband service for +/- 10 days recently due to a local outage (workmen cut through copper cables when digging up the road) BT Business have provided dreadful customer service, and communication and offered no practical...
Hi, I'm cleaning an office which is full of old equipment, most of it is going into electrical collection bin but I've noticed 2 ADVA 150's and a Netgear switch that have BT equipment stickers on them. What do I do with these? Are they collected by ...
Hi, My parents currently have both BT Business and Residential accounts. I’d like to consolidate their services into just the Residential account to help reduce costs. However, I’m unsure how to retain their BT Connect email address and phone number,...
I was self employed and had a business account for my shop with BT for broadband and digital phone line. A year into my contract I took cancer and had to close my business as I was unable to work and my shop was loosing money. I contact BT in Januar...
I have just had FTTP installed by BT Openreach. They have installed the new BT ONT which connects directly to the fibre cable. Can I plug my Sonicwall TZ directly into the Openreach ONT box and just user PPPoE credentials? or would I need a router in...
Hi there! I am absolutely tired of this horrible service! I bought BT Business 3 months ago and I only had trouble... everything was a waste, from connecting wrong my broadband, to overcharging me for the wrong setting up service, and now I have retu...
I have a letter dated 01/10/2024 BT Ref- however I still received a letter addressed to the old address dated 05/11/2024. A Brown Glasgow Item 4 'Amend the correspondence address to' but still has not been updated at this point! Please advise in this...
There has been wrongful categorisation of humblegrape.co.uk and vivatbacchus.co.ukThese sites are blocked by our BT parental Light filters but does not sell alcohol as it is a booking platform for the restaurants which are family friendly.Their onlin...
Our internet is very slow. I checked the Broadband speed and was advised that it is very slow. Can we have an engineer to check our broadband and can you recommend a new package with more speed? Thank you.
