Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 3712 Views
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Returned equipment track

Hi there! I am absolutely tired of this horrible service! I bought BT Business 3 months ago and I only had trouble... everything was a waste, from connecting wrong my broadband, to overcharging me for the wrong setting up service, and now I have retu...

BT REF: IMP-

I have a letter dated 01/10/2024 BT Ref- however I still received a letter addressed to the old address dated 05/11/2024. A Brown Glasgow Item 4 'Amend the correspondence address to' but still has not been updated at this point! Please advise in this...

Website Incorrectly Categorised

There has been wrongful categorisation of humblegrape.co.uk and vivatbacchus.co.ukThese sites are blocked by our BT parental Light filters but does not sell alcohol as it is a booking platform for the restaurants which are family friendly.Their onlin...

Kash16 by Member
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Broadband Speed

Our internet is very slow.  I checked the Broadband speed and was advised that it is very slow.  Can we have an engineer to check our broadband and can you recommend a new package with more speed? Thank you.

Leased line BTnet user portal

We finally had our leased line commissioned last week after many false starts and need to make some changes to port settings on the BT supplied Meraki MX75. We were told this was possible via the BTnet user portal but we are unable to access it. A li...

DWL by Member
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  • 2 replies
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Termination charge

Hi, I hope if anyone can answer my question. I placed an order with Sky on 1st Nov to switch broadband and phone service on 18th Nov. I received email from BT confirming switching,  they don’t charged me for ending those service early which is correc...

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lchn93 by Member
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Resolved! Being ignored

HiI'm hoping someone here will be able to point me in the right direction.We ordered a DIA installation some 7 months ago and were given a CCD of the 20/06/2024 but are still  waiting for it to be installed. We have sent numerous emails to the variou...

DWL by Member
  • 551 Views
  • 3 replies
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Broadband Complaint - Email Address?

Does anyone have an email address for BT Business Broadband complaints? I have tried consumer-resolutions@bt.com, and asked to forward onto the correct email but haven't had any response (not even automated) saying that the complaint is being looked ...

olliedw by Member
  • 215 Views
  • 1 replies
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PPPoE On Custom Router

Hello, Just had FTTP installed today but i am using my own router which i am plugging the OTU directly into. I have 5 static IPs but the router will not let me assign them.I think i need my accounts PPPoE account to login with, with the router could ...

Kendarr by Member
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  • 2 replies
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