BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Broadband account getting locked if multiple machines used

I have subscribed to a broadband Internet connection provided by a local cable TV provider.Normally, I use my laptop which has Windows 7 for light surfing. I have set up a Broadband connection(PPPoE) for the same as per the provider's instructions.Th...

IPSEC VPN, router and 4g assure

We have a couple of sites with BT business connections that have 4G assure. However we need to put in place site to site VPNs back to our central site for these locations. If we use the Hubs in bridge mode, we lose 4G assure, and the 4G dongles do no...

Hybrid connect / time taken to return to broadband

I recently had full fibre + hybrid connect installed and have been simulating line faults to check how hybrid connect works. I've observed that the router continues to use 4G for about 25 minutes after the broadband connection has returned. I underst...

Openreach have used the ONT's intended for a different purpose and not provided new ones

Good Evening, In the medical centre that I work in our health board installed two ONT's which were intended to be for our back up FTTP circuits which they require us to have installed. We are currently in the process of having a new phone system ins...

Unfair engineer charge £336 bill

Hello I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing ...

BT Business Hub 2 alternatives?

Currently have a new business esssential 910mb/s package.They have provided a BT Business Hub 2 which I would like to avoid using.I'm unable to get my TP Link Archer vr600 working with this new connection and have spent the day on the phone with BT g...

BT Halo without NAT

I am contemplating upgrading to a Halo service and have a question about using the router and Hybrid connect without a NAT network behind it. I simply want to assign the free includedpublic static IP to my own firewall and use the BT router as a defa...

Unable to connect to network file server over VPN using SMB protocol

Hello all,Would love any help possible with resolving a problem that my entire business seem to be facing.Internally we have multiple file servers and due to now remote working need to be able to access these over VPN. For some reason only my users w...

Draytek 2862 ac in VDSL mode

I am now running my BT Business broadband line in VDSL mode with my 2862ac router. It works OK generally but is dropping out briefly at least once a day. Any thoughts on settings / tweaks would be welcome.

Resolved! ICMPv6 messages are being filtered by the BTB Smart Hub 1

Since 7.30am, this morning, "my router or firewall is filtering ICMPv6 messages sent to my computer. An IPv6 host that cannot receive ICMP messages may encounter problems like some web pages loading partially or not at all."A restart of the hub does ...

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