How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hi, Would anyone have knowledge in the following area: My provider stated the following when told the broadband speed was dreadful: When you say dreadful, are you talking of the speed of the broadband? Because at the moment you are on what’s called a...
Hello I have a Business Hub 5 and I wanted to know whether it would be at all possible to use it on my home network? I understand that the main difference to the Home Hub is to do with the business hub using a Static IP address whereas at home I dont...
HiI want to setup a modem router I have instead of using the BT Business Hub. I presumed I copy the settings off the hub and go from there. The email on the hub is D****** at hg23.btclick.com but doesn't seem right to me. It asks for a password which...
Can anybody help? We had fibre broadband installed in the new year. Since then we can't use our fax machine. We have been told that we still have our fax line! Any idea's why it’s not working. We have tried two different fax machines. Many thanksBob ...
Hi all So I use a BT Business Hub 5 for my company but I'm struggling to get the port forwarding to work. I'm trying to change the public port 8000 to private port 8000. Everytime I add the rule and then add it to my device (laptop) I get the error m...
Hi, We moved to a new office and now we have a new BT infinity connection and new BT business hub 5 at the moment. We tried to use the our Cisco ASA 5505 and it is not detecting the internet connection via ppoe. I have the Business hub 5 working in ...
Hello, I operate a DVR system on my network, all setup and I can locally access it. But when i go to http://192.168.1.254 (routers settings - I use a Business Hub 3) it says that other devices are connected but my DVR isn’t? I wish to port forward bu...
I am at a complete loss on what the issue is and we need to be up and running Monday morning. We have spent many hours this weekend trying to work out why our Draytek 2850 router works normally with all networks and even BT Home [at our house] but NO...
Hi, I'm sure this has been asked but can't seem to find an exact answer and I'm thinking the 2wire 2701HGV-C doesn't support it. Our setup is the BT 2wire for connecting to the DSL and then a Watchguard XTM device behind as the firewall, we have 5 st...
Hi all, We have a BT Business Hub 3.0 (Version 4.7.5.1.83.8.82.1.1 [Type A]) with several wireless and Ethernet devices connected. I've having some trouble with connecting from wired devices to some embedded wireless modules we're trying out: I think...
