Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Possible wrong profile assigned? Speeds have halved.

HI All, Have never had to post on the forums, apologies for my first one being about BB issues therefore I welcome any input given  For the last X amount of years I've been on Infiity Option 2 business plan, this expired contracually at some point in...

New Broadband Line - Help!!

We moved into a new office around a week ago and have found that we are struggling to identify what broadband we can get. The site is served by 3 cabinets although I have narrowed down our building to two, depending what address you put in depends on...

hippey by Member
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Wireless Setup on BT2700HGV

Hi, Just joined this forum as it looks really useful I have a BT2700HGV router on BT Business (a little bit ancient I know, just like me!); currently have an open Wireless set up. I know the WEP key from the sticker on the side of the router. Can any...

New Hub Will Not Connect

Hi Im not particularly techie so bear with me I have a BT voyager router 220V its getting a bit passed it now it has no wireless capabilities which I need etc. I have been given a BT business hub by my boss which is a BT2700HGV (hope that means somet...

Problems Accessing Router Settings Page

Hi, Basically I've just set up a business that requires the use of a Windows Server behind a Firewall VPN. We have a BT Business Hub installed as well (A 2wire, which I know if quite old, but I find it to be reliable). A friend of mine said that he'd...

Resolved! Static IP addresses with Netgear Router

I have trawled the forum but can't quite find the answer - so here goes. Have just switched from Pipex (or whoever they are this month) because BT Business offered better speeds at lower cost.  Took the option to have 5 static IPs (because it was the...

VPN hassle with BT Business Hub 5

Hi All I've tried and tried and tried and I just can't make a successful VPN connection. I have: * I have created an incoming connection on a Windows 7 Ultimate machine, which has a static LAN IP and for testing purposes AV and Windws Firewall turned...

Connecting SureSignal on Hub 3

Hi all. I recently upgraded to BT Infinity as a business user, with a Home Hub but since then I've been unable to get my Vodafone Sure Signal box to work. I had a Sure Signal 2, which had been working fine with my previous Virgin ADSL service. I trie...