Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
  • 578 Views
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

sms.png
BethM by Administrator
  • 4633 Views
  • 0 replies
  • 3 kudos

Wifi 7 hub?

Hi there I currently have bt fibre 500, and as a business customer use the Bt home hub 3. I wanted to upgrade to a WiFi 7 router, maybe something like an Asus Rt-Be88u. But someone said digital voice wouldn't work, as it needs the bt router to work. ...

Hi Beth M help re but orders getting nowhere fast

Hi Beth need helpPlaced an order on 3 April for Fibre 150 EssentialI was told Order was good and open reach would come and install the line on 16 March. I waited but they never showed up..I was then given a new date for Open Reach to install. 28 marc...

Fishmon by Member
  • 442 Views
  • 2 replies
  • 0 kudos

ORDI request

Hi, I made a complaint QIS688714 with open reach on 11th April regarding an ORDI request for ONT provisioning data misalignment—still unresolved after nearly 3 weeks. How should I contact them or expedite this process ?  Being a GIS architect I under...

Broadband and Wi-Fi keeps dropping

HelloWe have signed new contracts at 3 of our restaurant sites with BT and they have sent us new routers - BT Business Smart Hub 2. Facing endless issues with connection dropping and WIFI devices not working. I am losing £1000's in sales. Are these r...

sachos by Member
  • 809 Views
  • 2 replies
  • 0 kudos

Multi-Link PPPoE

Does BT support Multi-Link PPPoE? It seems that second lines are now a standard offering. Assuming you have the appropriate hardware, is this supported?

sufo by Member
  • 871 Views
  • 2 replies
  • 0 kudos