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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Discover the 7 Brew Coffee Menu

If you enjoy exploring new flavors, you’ll love the 7 Brew Coffee Menu. From classic brews to seasonal specials, it’s perfect for coffee lovers looking for something unique. Click here: https://7brewcoffeemenu.us/

Discover the 7 Brew Coffee Menu

If you enjoy exploring new flavors, you’ll love the 7 Brew Coffee Menu. From classic brews to seasonal specials, it’s perfect for coffee lovers looking for something unique. Click here: https://7brewcoffeemenu.us/

Unusual activity on business account or normal ?

just noticed on my BT BUSISNESS account , I have several phone lines and broadband accesses , I currently have broadband only from the home and no phone lines as we are all mobiles , have I been hacked or paying for such lines ? Also noticed the loca...

No business broadband

I run a hospitality business and have been without internet since Monday, this is a known issue BT's end. I have been fobbed off the last four days with 'it will be fixed tomorrow'. After my 1 hour call today i have logged in today to see that the fa...

Re: New Contract - what equipment?

Hi, advice sorely needed. I represent a church which has had an awful/ sometimes non-existent broadband and a phone line for years (with BT). This is on copper, direct to the exchange. We had been out of contract for a while hoping for alternatives. ...

Complaints procedure

Whats the best way to proceed with a complaint now? 3x chats and 2x phonecalls and operators have been unable to resolve my query/complaint. I completed the online complaints for a week a go, when they say they aim to respond within 48 hours. whats t...

bcw by Member
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How do I backup the settings of our Business Smart Hub 3

Hi all,I am trying to locate the correct method for backing up the settings of our BT Business Smart Hub 3, as sure we have done this in the past with previous models, however the current Hub 3 appears to have no settings to allow the current configu...

Darron by Member
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Business contract without consent

Hi!Wondering if anyone has had a similar situation. Someone from BT tried to contact us to sell an “upgrade” for an existing broadband at one of our addresses, they didn't manage to get hold of us because we refuse to speak to anyone from any call ce...

Bubs no working

My hubs couldn’t turn to blue , I try switch off and back on still same?

Sadieqi by Member
  • 357 Views
  • 1 replies
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