How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I moved from XLN/Daisy (they are the same company) to BT broadband on 7/11/24. This contract was arranged via Love Energy on the 10/10/24. On the same day I was sent an email from partnerchannel@bt.com which included my contract proposal and another ...
Trying to setup access to an IP device remotely via Business Hub but can't get to work Have setup Port Forwarding Rules and also tried Routing but no joy Any ideas or help much appreciated
When we recently lost cable connectivity I noticed that although the hybrid connect kicked in the wifi connection did not work (web pages would not load for example).To replicate this at a later date I did the following:(1) Unplug the broadband cable...
I have recently bought a Unify Dream Machine SE and started with BT Business.I would like to know if i am able to do away with the BT Bub and use the Dream Machine as the primary router ?I am very new to Unifi so still exploring it's possibilities.Ma...
Hello everyone,I'm facing an issue with my Dell Latitude 7400 connected to a router via a Dell Thunderbolt Dock WD22TB4. The connection speed is limited to 100Mbps, even though the router's port auto-negotiation is enabled and both 100Mbps and 1Gbps ...
Hi，we are about to take over a business，the current owner is with BT，I am just wondering if we can just transfer the contract with current owner，or do we have to get a new contract？
Hi GuysWe have a BT Business Smart Hub 2 - I'm finding the firewall setup on the device isn't at all good for a business in honesty and not secure enough but that's another issue.. We have port forwarding set up - but every few weeks or so the rules ...
Is there any published information on teh 4G Assure module supplied with the current Hub 3 (Dec. 2024) ? What is the connection - USB or RJ45/Ethernet? My network connects direct to the ONT - without the BT Hub and whilst it is ultra reliable, I...
My business has been offline since Wednesday morning, as has everyone on BT in my rural village in Somerset. I thought that as a Business customer with an Enhanced support contract and 4G assure, I might actually get back online quickly. It was imme...
I've today updated an older infinity service to Sogea. As best I can tell a Sogea FTTC product is technically still the same product as the old infinity minus the voice line. I'm trying to establish the username and password for the PPPOE login. With...
