How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...
I want to use a Ubiquiti Dream Machine for our router and presume I need to be given the password specific to our FTTP connection to get it setup.Who do I speak to or where would I get it from?
Hi could some please let me know where to send my old router? Thanks
Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...
Can anyone help, please? My company enquired about a BT Net leased line in autumn 2024, and ended up dealing with one of BT's Local Business team. A full timeline was given about our needs, and our installation (which was to be February 2025, when we...
I ordered Complete Wifi and have just received Smart Hub 3 and Complete Wifi Plus. I note the 'disc' calls itself an extender which concerns me; we needed to change from the standard BT extenders as some of our devices are unable to switch independen...
On Thursday when arriving at work I could not connect to Broadband and despite numerous reboots, checking wires etc nothing would work. I sent staff home to work from home which is far from ideal and I also went home, so lost pointless commuting time...
BT are saying that our business can only have fibre if we pay for a £250 private lease. However a private line was installed for the business located either side. Having researched the fibre availability in the area, I can see that the vast majority ...
Broadband recently upgraded and installed and extra discs to boost wifi seem to be working fine on the allocated network and password.However I have set up, (as offered on the system), a "guest wifi" from the "Hub manager" with new name and passwo...
