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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by • Administrator
  • 6086 Views
  • 0 replies
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BT Smart Hub 3 providing internet to some devices but not others

I've just received a BT Smart Hub 3 after previous BT box failed. Everything is connected as it was - from the BT Smart Hub 3 it goes onto a Switch then onto various routers.In any case, I can be connected to the BT Smart Hub itself on my laptop (via...

nico by • Member
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  • 6 replies
  • 0 kudos

Smart hub 3 performance

We have fftp 300 the line is testing fine but we keep losing internet connection.  The 3 green lights are on at the wall unit but the hub is flashing orange.  When I go into the hub manager it says it is has a connection.  We are also experiencing bu...

55H by • Member
  • 1713 Views
  • 2 replies
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smart hub 3 wan logins

FTTP has been installed by Openreach . I would like to replace the smart hub 3 router with my business router.  I can see in the hub manager under internet there is a connection info user/password.Is the password needed?Are these logins neded for the...

rsi7bt by • Member
  • 2251 Views
  • 2 replies
  • 0 kudos

Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by • Administrator
  • 6086 Views
  • 0 replies
  • 0 kudos

ONT/FTP Fault (Ubiquiti)

Hopefully found the right board...I'm currently experiencing regular(ish) dropouts on my BT Business line. It's FTTP to and ONT, and then patched into a Ubiquiti equipment. In the last 6 months the ONT was moved by Openreach as we needed to relocate ...

Send router back

Hi could some please let me know where to send my old router?  Thanks

JGTCC by • Member
  • 2000 Views
  • 3 replies
  • 0 kudos

Guest wifi limited range

Our Village hall ( large ) had broadband installed over a year ago .Specifically to offer our hirers " guest wi-fi. The secure " committee wifi" has great coverage but the guest wifi is unobtainable in one room . The committee wifi is full strength t...