Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 3151 Views
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Problems with Deliveroo terminal

Hi everyone. I am new around here so please go easy on me. I’m really in need of some help, im not sure if i am in the right place. At our busy franchised chicken shop we recently switch our broadband from plusnet business to bt business. We have ftt...

BT Business Smarthub 3 Bridge mode greyed out.

Hi all,  I have recently had full fibre installed (Today) and was given the new Smarthub3 for business. So I can see the option to enable bridge mode but they Yes / No button is greyed out and I a not able to toggle it to yes. I have tried factory re...

BT Business Smart Hub - not so smart

If your smaller customers have these, be prepared.What a piece of crap.Just come back from my side job at a restaurant. Their ADSL connection went down today, won't be fixed till Monday for $reasons.The not so smart hub's local DNS does not work when...

pertio by Member
  • 455 Views
  • 1 replies
  • 1 kudos

BT are switchign us to digital voice what are my options

Hoping to get some assistance as BT are moving our landline over to digital voice rather then the old copper lines we are currently on. This is a problem for me as I'm running my own UDM for the network, along with multiple AP's, Vlans ect.I know for...

I'm sorry but bt have bad wifi

I have the bt hub6 and used to be fine, until they made this halo 3 and fell as if they have slowed down my wifi, to the point that it becomes unbearable, however when we complained, the wifi went faster, but has slowed down now to its slow state bef...

yoksa by Member
  • 309 Views
  • 1 replies
  • 0 kudos

BT Business Smart Hub 3 DHCP

The new BT Business Smart Hub 3 we installed keeps enabling DHCP every time a firmware update is installed. This is interfering with our Windows Server 2019 DHCP settings. Yes turning the BT Smart Hub 3 DHCP off works but everyone has to restart thei...

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mwh65 by Member
  • 489 Views
  • 2 replies
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Digital Voice (DV) Adapter X16-G90 not pairing with SH2

Re: Digital Voice adapter won't pair with my HubI have the same problem and still have this problem.My migration to  BT Digital Voice (DV) relies on being able to serve a set of engineering  building and a  station gift shop at a heritage railway.  I...

JohnP3 by Member
  • 617 Views
  • 1 replies
  • 0 kudos

Issue with static IP and Draytek router

Hi AllI am setting up a new site with BT FTTC and a static IP bought from BT.I have tried entering the static Ip in the PPPoE settings on my Draytek 2927 (which work if left on dynamic) and the WAN connection says it's up but I can not browse the int...

I'm sorry but bt have bad wifi

I have the bt hub6 and used to be fine, until they made this halo 3 and fell as if they have slowed down my wifi, to the point that it becomes unbearable, however when we complained, the wifi went faster, but has slowed down now to its slow state bef...

tartik by Member
  • 343 Views
  • 1 replies
  • 0 kudos