Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Forum Posts

Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Smart Hub as Access Point - Firmware Query

Hi, I am using a spare BT Business Smart Hub as an access point for a 'dead spot' in our premises, and all going fin but the firmware on this older device is out of date.  I would like to update it but from what I have read the only way that will hap...

DrMopp by Member
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Current state of broadband internet

I was a long term user of BSNL broadband when I was living in Kerala. Then I moved to Bangalore for work and tried various internet services. Each of them are equally good. Currently I'm a ACT (ISP) subscriber and pays ₹685/month for 40Mbps and 200Gb...

BT Smart Hub 6 Daily disconnections

After struggling and fighting with silly people to get BT to sort out the speed on my broadband and get it up to 52Mbps.I'm now in a situation whereby the router disconnects on a regular almost daily and reconnects all by itself.Reading the log file ...

mikej101 by Power User
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How to get more than 70MB down?! UK EDITION

Hey all.Most of my life I've been fortunate to receive 200-300mb down at my parents house. But I will now be moving soon to my first flat / apartment which I'm really excited about but at the same time a bit of a bummer because I can only get 67MB do...

HELP

Now day 16 no internet Tried 3 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , no line fault , full signal to the socket , equi...

TFLltd by Member
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USELESS SERVICE

Why oh why can NOBODY fix our service , NO routers will go into sync , and nobody is resolving the issue , as a business 1 day with no internet is bad enough , its now been 2 weeks !!!!!!!

TFLltd by Member
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Nightmare

No Broadband now for 9 days , 4 days 3 engineers to say i need a new router !!!!2 more days to wait for router - plug in and nothing solid orange .Dozens of phone calls and no call backsLast engineered stated it was going to be a build issue or my ac...

TFLltd by Member
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  • 2 replies
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Unable to connect to network- help?

This is a cross post from here https://community.bt.com/t5/Home-setup-Wi-Fi-network/Unable-to-connect-to-network-help/m-p/2154936#M187876 Hi,I have been having problems connecting my HP Notebook to my WiFi. It is a Business Smart Hub - Type AMy lapto...