Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

Business line not activated

I am stuck in a CLASSIC BT INFINITY LOOP OF FRUSTRATION.  I had a new business line installed at my property and was issued a new telephone number. When I called in TO ACTIVATE it, I naturally called using my domestic landline, I now realise this was...

4G assured dongle with Draytek router

Is there a solution to use BT’s 4G assured dongle directly with the Draytek router (without using BT Hub)? We tried everything but can’t get connection to the network.

Neo by Member
  • 4 replies
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BT Business SmartHub 2 and Fixed IP addresses

There are two reasons for buying static IP addresses: 1. (The obvious one) - so you can provide a way for users outside your network to access your services. 2. So the users inside your network can access services on external machines in the cloud, w...

BT Business Smart Hub 2, Whole Home Discs and FF900

HiI am waiting for FF900 to be connected to our premises - BT have sent all the bits and pieces including a Business Smart Hub 2. At the moment we are using a Smart Hub Type A, which connects to 6 Ethernet connected whole home discs (white) since I h...

Now day 6 no internet

Tried 2 different all new routers even so called all singing hub 2 , none of them will sync , Open reach have washed there hands of the fault saying nothing further they can do , no line fault , full signal to the socket , equipment tested and works,...

Low disk space. Low memory

It is a long time since I have used Outlook Express but now I don't appear to be able to do anything. I have .dbx extension file and i cannot open it cause of the following messager: Error: Possible causes are: Low disk space. Low memory. Any suggest...

BT Business hub 2 - DMZ ip changing itself

 Hi, Im having an issue with my new BT biz hub 2...I place in an IP in the DMZ and it' changing everytime I reboot the hardware i'm connecting (dealerboard). On my previous BT biz hub 1 it never changed from what I initially put in. I've tried a rese...

KM78 by Member
  • 2 replies
  • 0 kudos

Bridge Mode Questions

Hi, I am due to fit a FortiGate firewall at a site that has BT Business broadband in the form of FTTC. It appears to be VDSL as the speed is about 70mbps and the BT wholesale finder shows that as the VDSL speed. We will be putting their BT Business H...

4G assure and Bridge Mode

We have just moved premises and while I'm waiting for the new line to be sorted out I assumed the modem would continue working using the 4G dongle. However I have checked and it seems that when you have the modem running in bridging mode you cannot c...