Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 1 kudos

NoNAT8 public IP facing devices not allowing port 22 and 443

I have a BT Business Hub installed and a 5 IP block behind the router. I have a simple Cisco router behind it and I can ping the Cisco router on it’s dedicated IP from the internet. However, I cannot reach it on ssh / ssl. This should be simple. What...

Resolved! FTTC to FTTP, expected behaviour

We have been running successfully with Draytek routers/modems (2820, 2830, 2860 or 2866) on ADSL, FTTC and G.Fast for the last few years. Using either the built in modem for the Draytek, or a separate Draytek VDSL modem, or latterly the BT G Fast mod...

fguk by Member
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Broadband account getting locked if multiple machines used

I have subscribed to a broadband Internet connection provided by a local cable TV provider.Normally, I use my laptop which has Windows 7 for light surfing. I have set up a Broadband connection(PPPoE) for the same as per the provider's instructions.Th...

IPSEC VPN, router and 4g assure

We have a couple of sites with BT business connections that have 4G assure. However we need to put in place site to site VPNs back to our central site for these locations. If we use the Hubs in bridge mode, we lose 4G assure, and the 4G dongles do no...

Hybrid connect / time taken to return to broadband

I recently had full fibre + hybrid connect installed and have been simulating line faults to check how hybrid connect works. I've observed that the router continues to use 4G for about 25 minutes after the broadband connection has returned. I underst...

Unfair engineer charge £336 bill

Hello I am business owner and using BT landline and broadband in my restaurant. I had a broadband cutting off issue back in march. I called the bt and asked them for help as my business is running in based of online ordering system and I was loosing ...

BT Business Hub 2 alternatives?

Currently have a new business esssential 910mb/s package.They have provided a BT Business Hub 2 which I would like to avoid using.I'm unable to get my TP Link Archer vr600 working with this new connection and have spent the day on the phone with BT g...

Ech0v1 by Member
  • 4 replies
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BT Halo without NAT

I am contemplating upgrading to a Halo service and have a question about using the router and Hybrid connect without a NAT network behind it. I simply want to assign the free includedpublic static IP to my own firewall and use the BT router as a defa...