BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

How to Scan to Email on BT BB

Three of my BB accounts have recently switched from Plusnet to BT and now find their Printer's Scan to Email function no longer works. I did try using another Plusnet account that is still active, but it still fails, I'm guessing that PN can tell it'...

How to change site officer details

I am slowly moving 25 BB accounts back to BT, each one is at a different location around East Anglia. Currently my details are set as the contact / site office for all of them, but once up and running I want the actual site officers to be able to rep...

Contact

Need an email address to contact someone technical on the Broadband side that I can ask about certain aspects of our broadband. I want to you email so I can have this documented rather than having a long possibly drawn out telephone conversation.

Fttp Installation

Sorry long story.i requested a adsl to fttp upgrade on my business premises due to the ptsn shut down back in august 2025 and still i'm fighting to get the service installed even been though the ombudsman and won that fight.My business premises are n...

How can I improve call quality on BT Business Broadband?

I’ve been experiencing intermittent call quality issues when using VoIP services over BT Business Broadband. Sometimes the audio drops or becomes distorted, especially during peak hours. I’ve already checked my router settings and ensured that my dev...

Broadband

Hi All,I’m looking for advice on how to get some action from BT Business.I’m a Trustee of a small charity in Bude, Cornwall. On 2nd December 2025 I ordered fibre broadband for our shop. I was advised this would be turned on remotely on 5th December. ...

BT Full Fibre IPv6 Provisioning

I have recently switched to using a third party router - BT supplied the PPPoE details and I'm connected using IPv4 only. The original router (Smart Hub 3) was automatically setup for IPv6. I require IPv6 (for several BT business lines at different l...

Turning off the blue light on the front of the extenders

I have a BT Complete Wi Fi Plus extender in a room where we sleep. The bright blue light keeps is awake. Is there a way to turn it off?

Guest Wi-Fi - - Change SSID & Set Password

Currently have a Business SH2 on which it is not possible to do either of these. Is there any other BT Business product that does? BT Whole Home Wi-Fi page describes how to (can't get FTTP for some time yet)

BT Contact

Hello folks, We have a 15 retail stores all with BT broadband and had a specific person we would always contact to sign up to new agreements. Unfortunately despite our best efforts this person has disappeared off the face of the planet and as such w...

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