Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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Engineers not showing up.

Hi, We placed our Broadband order 2nd May, we had an engineer out for the the external work 9th May. He unfortunately couldn't do the work so advised someone will be back, we are now over 4 weeks with no visit. I have called and emailed, each time I ...

NicoleA by Member
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Removing inactive computers from the BT Business Hub 3

Find out which BT Business Hub you've got.   The BT Business Hub 3 home page might display inactive users which no longer use your network.   You can manually remove them by following these steps:   Open your web browser and type http://btbusinesshub...

Jen1 by Administrator
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Setting up your BT Business Hub 3 for BT Infinity for business

Find out which BT Business Hub you've got.   The easiest way to install your BT Business Hub 3 is to use the CD supplied.   To manually set up your Hub 3:   1. Install your equipment   Connect your equipment: Plug the power adapter into the Power soc...

Jen1 by Administrator
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BT Business Hub 3 user guides and Declaration of Conformity

Find out which BT Business Hub you've got.   If you need help setting up a BT Business Hub 3, or need to wire in an extra computer, the user guides below will help you get connected:      BT Business Total Broadband Getting Started and Troubleshootin...

Jen1 by Administrator
  • 1 replies
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Using my own router, having business hub 2 in modem mode

Hi all,  Im a new customer to BT Business on the Digital Fibre 76 Enhanced package and i am struggling to getting my own Asus router working and having the BT hub in modem mode. does anyone know the required settings to apply? i have my bt broadband ...

BT Business PPoE details the same as non-business?

I have kicked off switching over to BT Business broadband from Residential and hope that this will happen next week.I currently use my own Ubiquiti router and have been using the (post many times) login credentials for BT. I just wanted to check that...

Bridge Mode & Trial SOGEA Connection

Good morning! I am hoping for some advice, we are currently trailing a SOGEA VDSL connection with a Smart Hub 2, this connection will be a failover connection should our leased line fail, in order to configure this I need the Smart Hus 2 in bridge mo...

BT Hub 2 with TP Link AV1000

Last week I changed from a Hub 1 on normal BB to Full Fiber Essential 150 with of course a BT Hub 2. All connected to all my devices and works well. In my garden office (ok shed!) I have for the past year or so a TP-Link AV1000 which has worked perfe...