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Frequently asked questions – Broadband

How do I do wiring checks?  If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

BethM by • Administrator
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Complete Wi-Fi Plus

Hi recently our router was swapped to a Smart Hub 3. We have one square WiFi extender from the complete WiFi service. When we have set it up we notice the Guest network is not extended via the extender device. Is this normal expected behaviour? Thank...

SG-123 by • Member
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  • 1 replies
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Still Receiving Bills After Account Closure: Seeking Resolution

It sounds like you're dealing with a frustrating situation, and I can understand how stressful this must be. To resolve this issue, start by reviewing your account details to confirm that both the broadband and phone lines were officially closed and ...

Getting billed for closed accounts

Hi Can anyone help?We closed a  broadband account and 2 phone lines on the 20th March. We are still receiving bills and a direct debit was taken last week. I have spent over an hour on two calls, which honestly didnt give me any confidence that the i...

AndreaH by • Member
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Wifi 7 hub?

Hi there I currently have bt fibre 500, and as a business customer use the Bt home hub 3. I wanted to upgrade to a WiFi 7 router, maybe something like an Asus Rt-Be88u. But someone said digital voice wouldn't work, as it needs the bt router to work. ...

Hi Beth M help re but orders getting nowhere fast

Hi Beth need helpPlaced an order on 3 April for Fibre 150 EssentialI was told Order was good and open reach would come and install the line on 16 March. I waited but they never showed up..I was then given a new date for Open Reach to install. 28 marc...

Fishmon by • Member
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ORDI request

Hi, I made a complaint QIS688714 with open reach on 11th April regarding an ORDI request for ONT provisioning data misalignment—still unresolved after nearly 3 weeks. How should I contact them or expedite this process ?  Being a GIS architect I under...