How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Our internet is very slow. I checked the Broadband speed and was advised that it is very slow. Can we have an engineer to check our broadband and can you recommend a new package with more speed? Thank you.
We finally had our leased line commissioned last week after many false starts and need to make some changes to port settings on the BT supplied Meraki MX75. We were told this was possible via the BTnet user portal but we are unable to access it. A li...
Hi, I hope if anyone can answer my question. I placed an order with Sky on 1st Nov to switch broadband and phone service on 18th Nov. I received email from BT confirming switching, they don’t charged me for ending those service early which is correc...
We have a business broadband service that uses an (old!) BT2700HGV Business Hub ADSL router. It has been trouble free until recently, the external IP is provided by DHCP and normally starts with 81. However in the last week it has changed to an addre...
HiI'm hoping someone here will be able to point me in the right direction.We ordered a DIA installation some 7 months ago and were given a CCD of the 20/06/2024 but are still waiting for it to be installed. We have sent numerous emails to the variou...
Does anyone have an email address for BT Business Broadband complaints? I have tried consumer-resolutions@bt.com, and asked to forward onto the correct email but haven't had any response (not even automated) saying that the complaint is being looked ...
Hello, Just had FTTP installed today but i am using my own router which i am plugging the OTU directly into. I have 5 static IPs but the router will not let me assign them.I think i need my accounts PPPoE account to login with, with the router could ...
I have a BT BusinessSmartHub3 and every time I connect the hybrid connect box using an Ethernet cable it causes all my wifi and Ethernet connected devices to drop out. Only way to stablise my LAN so far is to permanently disconnect the hybrid connec...
Hi we have recently upgraded to Fibre with a new BT Business Smart Hub 3.When I connect all our devices - a lot of them show up, some with device names but most with MAC addresses - I understand I have to use the App to change the names but I haven't...
I've recently upgraded to Smart Hub 3 and having a problem with the extender mesh disc ( square ones).I have 4 to replace the 4 old ones ( round) with SH2 but I can't get them to act as extenders.They all linked fine to the SH3 via a cat5 cable, move...
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