BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Fixed Public IP Address - Gateway

HelloA while back we changed out our business hub for a Ubiquiti Dream Machine.We had a fixed Ip but have realised since switching to the DM we dont have the fixed IP working anymore.From what I have read we can enter our fixed IP into the DM but it ...

Being ignored by the BT websit when signing up

I’ve previously tried to sign up with bt nearly two years ago and now suffering cyber attacks and under going plagiarism because i wasnt able to reach anyone within the company. who do i talk to about this?!!I’m still trying to reach a member within...

BT business hybrid connection with sky boardband

Hi I’m having an issue I haven’t yet purchased the product, and I have heard about the a hybrid version. Who would you recommend talking with as i currently have sky and want to keep the phone line but get the bt broadband

Static IP

Hi, I've used BT Business with a static IP for many years but recently it's been changing which causes issues with our FTP server connections. Can someone please confirm if rebooting our router would cause this or if it should remain static even if ...

BT Business Hybrid connect - no EE signal whatsoever

I had my BT Business broadband sorted by an engineer yesterday. BT have supplied one of these Hybrid connect EE devices. The broadband is quite happy to connect internally to the router, but nothing I can do is getting it to show a White mobile sym...

Moved to BT but old PN account still live ?

Back in January I asked my contact at BT two move the second group of four Plusnet accounts to BT and they are now all active, but so are the old Plusnet accounts and we are still being billed by Plusnet ???Why has BT not ceased the old accounts, wha...

Is there a cease in error team at BT?

BT Business Broadband was ceased in error on 6th February. Is there a special team at BT I can speak to, to escalate getting the connection restored? I have read in the consumer forum that a “cease in error team”, sometimes referred to as the “data i...

How to Scan to Email on BT BB

Three of my BB accounts have recently switched from Plusnet to BT and now find their Printer's Scan to Email function no longer works. I did try using another Plusnet account that is still active, but it still fails, I'm guessing that PN can tell it'...

How to change site officer details

I am slowly moving 25 BB accounts back to BT, each one is at a different location around East Anglia. Currently my details are set as the contact / site office for all of them, but once up and running I want the actual site officers to be able to rep...

Contact

Need an email address to contact someone technical on the Broadband side that I can ask about certain aspects of our broadband. I want to you email so I can have this documented rather than having a long possibly drawn out telephone conversation.

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