BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Hub problem (solid green ring), but can't raise a fault as an old open ticket on my account?

So I came into the office today to find internet was down. The router (SH3) had a solid green ring. .I have tried powering off/on, pushing reset button (various different ways) but the green ring remains no matter what.I did some googling and found ...

bt hub 2 or 3

Hello, I am just looking into getting the BT business wifi. I have been told on the phone that to have an extra extender disc it's £9 per month! Can I just get a 2nd hand disc if it is also say a hub 2. Will that work?And I have seen on posts on her...

Resolved! Apparently, it's EITHER static IPv4 OR IPv6 ? Errr... what now???

Hi,I recently been upgraded to FTTP. I have an IPv4 static /29 block, which (eventually) was successfully ported to the new connection. I am using a 3rd party router. I went in yesterday to configure IPv6... but the DHCPv6 client was not able to acq...

Are BT a communications company - because they certainly don't want to communicate with customers

My broadband went off on September 11th. Spent an hour on chatline, told it was my hub and they would send a new one out free of charge on 48 hour tracked?! I have a shop broadband, 2 digital phones, card machine and till. At the very least it shoul...

Static IP for FTTP

Hi,I've just been upgraded to FTTP and am currently on a dynamic IP address (I ordered a static one). The Openreach engineer thought that it should switch over to the static one once the old service is switched off.I'm using a third party router (Dra...

Internet Service Outage Since Friday 19th September

I am writing to make a formal complaint regarding the loss of my internet service. Since Friday 19th September, my internet has not been working. This has meant I have been unable to receive calls or accept customer orders, which has severely disrupt...

Unusual activity on business account or normal ?

just noticed on my BT BUSISNESS account , I have several phone lines and broadband accesses , I currently have broadband only from the home and no phone lines as we are all mobiles , have I been hacked or paying for such lines ? Also noticed the loca...

No business broadband

I run a hospitality business and have been without internet since Monday, this is a known issue BT's end. I have been fobbed off the last four days with 'it will be fixed tomorrow'. After my 1 hour call today i have logged in today to see that the fa...

Re: New Contract - what equipment?

Hi, advice sorely needed. I represent a church which has had an awful/ sometimes non-existent broadband and a phone line for years (with BT). This is on copper, direct to the exchange. We had been out of contract for a while hoping for alternatives. ...

Complaints procedure

Whats the best way to proceed with a complaint now? 3x chats and 2x phonecalls and operators have been unable to resolve my query/complaint. I completed the online complaints for a week a go, when they say they aim to respond within 48 hours. whats t...

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