BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

MSO since the 14th May

How long is an MSO supposed to take to repair? I reported it on 14th May! What are the resolution scales and fix timeframes for an MSO? Why will no one explain exactly what the issue is! Is it a cable, a board etc etc. I am a small business in a rur...

Port Forwarding / Unable to open some ports

Hi,I am moving form BT Residential to BT Business and for that reason, BT has kindly sent a new router, I believe it is Smart Hub 3. I have a NAS connected to my current BT Router Smart Hub 2 (Residential package) and through that NAS, I host many se...

Broadband for a UK registered charity

We have recently opened a Community Hub in our small town and are looking for a good rate on broadband - does BT offer a reduced rate for charities. The Hub is providing various services to the community to include a Foodbank, Coffee mornings for th...

BT Business potential mis-sell to customer

Hello,I am wiritng here as i am looking for some advice on what is the best route to follow regarding potentially logging a complaint with BT regarding a clients services. I am an IT consultant and visit a small 1 user client every 5 years to review ...

Static IP address

Hi,We have upgraded to fibre. Our Stock control system has been upgraded so that we automatically update our website each evening, however they are requesting we get BT to switch us to a 'Static' IP address, as we are apparently currently on a 'Dynam...

No BT Broadband for 5 Days

Unfortunately I have had major issues with my BT Broadband supply. On Wednesday 14th May, my line was disconnected due to late payment. I immediately called up and apologised and made prompt payment. The call handler advised that my Broadband would b...

Complete Wi-Fi Plus

Hi recently our router was swapped to a Smart Hub 3. We have one square WiFi extender from the complete WiFi service. When we have set it up we notice the Guest network is not extended via the extender device. Is this normal expected behaviour? Thank...

Intermittent Slow Upload Speeds on BT Business Broadband Business Standard Fibre

Hi BT Business Community,We've been experiencing intermittent slow upload speeds on our BT Business Broadband connection. We are on the Business Standard Fibre plan.Our download speeds generally seem consistent with our plan, but the upload speeds fl...

Still Receiving Bills After Account Closure: Seeking Resolution

It sounds like you're dealing with a frustrating situation, and I can understand how stressful this must be. To resolve this issue, start by reviewing your account details to confirm that both the broadband and phone lines were officially closed and ...

Getting billed for closed accounts

Hi Can anyone help?We closed a broadband account and 2 phone lines on the 20th March. We are still receiving bills and a direct debit was taken last week. I have spent over an hour on two calls, which honestly didnt give me any confidence that the i...

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