BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Static IP

Hi, I've used BT Business with a static IP for many years but recently it's been changing which causes issues with our FTP server connections. Can someone please confirm if rebooting our router would cause this or if it should remain static even if ...

BT Business Hybrid connect - no EE signal whatsoever

I had my BT Business broadband sorted by an engineer yesterday. BT have supplied one of these Hybrid connect EE devices. The broadband is quite happy to connect internally to the router, but nothing I can do is getting it to show a White mobile sym...

Moved to BT but old PN account still live ?

Back in January I asked my contact at BT two move the second group of four Plusnet accounts to BT and they are now all active, but so are the old Plusnet accounts and we are still being billed by Plusnet ???Why has BT not ceased the old accounts, wha...

Is there a cease in error team at BT?

BT Business Broadband was ceased in error on 6th February. Is there a special team at BT I can speak to, to escalate getting the connection restored? I have read in the consumer forum that a “cease in error team”, sometimes referred to as the “data i...

How to Scan to Email on BT BB

Three of my BB accounts have recently switched from Plusnet to BT and now find their Printer's Scan to Email function no longer works. I did try using another Plusnet account that is still active, but it still fails, I'm guessing that PN can tell it'...

How to change site officer details

I am slowly moving 25 BB accounts back to BT, each one is at a different location around East Anglia. Currently my details are set as the contact / site office for all of them, but once up and running I want the actual site officers to be able to rep...

Contact

Need an email address to contact someone technical on the Broadband side that I can ask about certain aspects of our broadband. I want to you email so I can have this documented rather than having a long possibly drawn out telephone conversation.

Fttp Installation

Sorry long story.i requested a adsl to fttp upgrade on my business premises due to the ptsn shut down back in august 2025 and still i'm fighting to get the service installed even been though the ombudsman and won that fight.My business premises are n...

How can I improve call quality on BT Business Broadband?

I’ve been experiencing intermittent call quality issues when using VoIP services over BT Business Broadband. Sometimes the audio drops or becomes distorted, especially during peak hours. I’ve already checked my router settings and ensured that my dev...

Broadband

Hi All,I’m looking for advice on how to get some action from BT Business.I’m a Trustee of a small charity in Bude, Cornwall. On 2nd December 2025 I ordered fibre broadband for our shop. I was advised this would be turned on remotely on 5th December. ...

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