How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
How do you ask for another PIN ? We were sent a letter with a PIN for me to unlock Super Admin access but by the time we opened the letter (we do not live at the property where there is broadband and we were away) 28 days had passed so when we put th...
i've been considering this as people at work tell me they are getting crazy unrealistic speeds for uploads which I find super hard to believe, is it even possible to be getting 500 download 650 upload, even on the gigabit service, is their connection...
I am writing to express my urgent concern regarding a significant issue with our internet service. On the 30th of July, I received a letter stating that another provider had informed BT of my intention to switch to them. The letter mentioned that our...
So my parents have had terrible wifi for my whole life, I’m finally trying to upgrade it for them (and for myself - how can I work or get a job interview when the wifi can’t handle a 10 minute zoom call.)Been with BT for years, I remember when we las...
We've just upgraded to a leased line from our broadband which was very slow. The broadband was installed in January and with it came a broadband contract that included a digital line switch over. The broadband was so slow that we ended up installing ...
I've noticed with my BT wifi disc repeater, I get half the speeds of my router, meant to be getting over 500mbps but am only getting around 180-200 mbps from the disc, probably because the walls in my house are very thick, despite it being quite a sm...
Hoping someone can help. I have just taken delivery of a Business Smart Hub 3 and BT Business Complete Wifi Plus square "discs".I already have an existing BT business account with a smart hub 2, so this is replacing this.My office is around 2000sqft ...
I use BT business line and the line service became completely unusable after the switch to cloud service. I have been trying to contact customer support for a while and they have been nothing but useless, I have been in contact for a month now and th...
I’m disgusted,I upgraded my BT business broadband & was asked to return my old equipment which I did,then months later I have received a bill that says overdue,I’ve rang up & they say I need to give them £76 as I haven’t sent the equipment,I assured ...
I have 6 PC's that all run outlook but suddenly stopped connecting to my remote e-mail server hosted by a third party.BTnet ( I have a leased fibre line) have said it is not their problem, BT Business (server host has standard broadband) says it is n...
