How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Line got slammed a week ago, been on the phone 8 times every time i get a different story and assured it would become clear in 24 hours and someone would call me back, not once has anyone ever called me back. Shocking service, shocking that our line ...
Hi I've got a new Smart Hub 3 on a FTTC line. Whilst I've been able to be complete a very basic setup so that I can get online. The hub sometimes stops responding or dsiplays errors.One of the errors is:"Something went wrong...GetParameterGroup: Get ...
Why oh why, did I decide to switch to BT Business, the worst decision I could have made.In October, I got a call from a BT sales person who convinced me that there were savings to be made if I switched from to BT Business from my residential account ...
We had a scheduled appointment today with an openreach engineer to upgrade our Broadband and phone line but when he saw our setup he said that I was mis-sold a new standalone line and broadband contract which I did not need.He said we already have an...
Hi,Can anyone give a definitive answer on whether the hybrid-connect (EE dial-up) mode will work when the smart hub is in bridge mode (business version)?Tech support seems to think it should. Practice with ethernet cable between the two says it doesn...
I am the Chairman of a local charity with a BT Business account for phone and broadband. Our Treasurer is the account holder in order to pay BT bills but I manage the IT in our premises. We need another mesh disc for our router in order to extend wif...
Short version: Please confirm whether or not the BT Business Smart Hub 3 has socket on the back for connecting analogue telephones. Long version. We run a small shop and have previously been using Plusnet Business. This is closing, and we have been a...
Hi folks,I'm trying to replace my BT smart hub as its coverage is pretty patchy in my house. I heard good things about the RT-AC86U but since it's a router I need a modem and looking around the combined price is making it look like I should just bite...
I had a speed issue with my G.fast installation recently, it dropped from 150 to 86 down, so I faulted it. When the OpenReach chap saw my Hub 6 and modem he exclaimed "I have never seen G.fast work on anything other than a Smart Hub. You should ask...
I am trying to get a BT engineer sent out to a property on our corporate account, i have been round and round in circles trying to arrange this and just get passed from pillar to post to try and get this sorted. Reported the fault online, and everyt...
