Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

Static IP on Standby Router

Hi, We have BT Business Broadband with a Smart Hub 2 and Hybrid Connect. The Smart Hub is configured with a static IP address. I would like to keep a spare router in the cupboard by way of a contingency if our main Smart Hub 2 malfunctions. I tested ...

Adding non-poip equipment to my FTTP installation

HelloI have recently had a FTTP installation which has a Smart Hub 2 and also a Yealink Dect IP phone. I need to be able to have my alarm system dialer connected to the Smarthub somehow, but the phone socket on the back of the Smart Hub has a "Not fo...

About router

I have received my order todaywhen an engineer will come to start it

Fahaf by Member
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Broadband shut down

We are a digital marketing agency based in Cumbria.  Up until last Monday (20th March) we never had any problems with broadband except for the odd drop out which soon came back up.  Last Monday we suddenly lost our broadband altogether.  When we cont...

Upload latency

Recently upgraded our business FTTP package from 300/30 to 500/70 and have the latest hub as part of the package. Ever since this change we have been having issues with our VOIP phone system and latency.On doing a speedtest I can see that the upload ...

Useless Staff

I've been trying to get broadband in my premises for last 4 weeks.I've had 2 appointments booked by BT.No one turns up.I've spoken to numerous people overseas that are very hard to understand and they don't understand me very well.I've had numerous e...

BT Closed My Business Down

For context I run a small marketing agency based in rural Cumbria.  We are a small team, and due to our rural location have no 4G, and are solely reliant on our broadband to conduct our business. On Monday morning, 20/3 we arrived at the office to fi...

hamd01 by Member
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Capped upload speeds

Hi. I have FTTP - Full Fibre 500 - BTHomeHub. I was using the SmartHub2 but this was rather limiting in terms of settings so I purchased a BT Business SmartHub2. It works and I can make the LAN changes that I needed to BUT upload speeds are clearly c...

Resolved! escalation procedure

Hi All, Last 6months i am struggling for new internet installation ,  I am not able to find BT Business escalation email ids,Could you please help me