Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

No option to rename devices on BT Business Smart Hub 3?

Recently replaced our Smart Hub 2 with a BT Business Smart Hub 3. The UI in the Hub Manager is not so different except there is no option to rename devices like there was on the Smart Hub 2. This is massively frustrating as I need to know what device...

Kart by Member
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ISR 4321 router with fiber connector

I have ISR 4321 router with fiber connector , i have contact support of BT to configure my router (ISR 4321 )  and they give me the below details , i have configured my interface ( fast Ethernet giga 0/0/0 ) (fiber connector )  with the below informa...

tarek by Member
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BT Wholesale Broadband Connect

Anyone in the UK able to provide info on how this service would be handed off to a small ISP?I'm starting with a small ISP end of next week and would like to turn up with a modicum of info if possible.I know they are using juniper for their backbone ...


Our charity has just taken over a derelict building from our local council as an asset transfer. We need a landline and broadband installed. How do we go about it? The building has been out of use for 20+ years so is not registered with the post offi...

BT broadband renewal pricing game

I am out of contract with BT and currently use Full Fibre 300 at ~£50/month. I called the cancellation number and they offered 300 at £40, 500 at £50 and 900 at £51. New customers can get 500 for £31.Have any of you been able to get the new customer ...

I'm sorry but bt have bad wifi

I have the bt hub6 and used to be fine, until they made this halo 3 and fell as if they have slowed down my wifi, to the point that it becomes unbearable, however when we complained, the wifi went faster, but has slowed down now to its slow state bef...

rujur6 by Member
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ADSL Business line times out under moderate load

Hi all  My cousins business ADSL line is very weak.   Under any load that puts a little bit of strain on the line, the latency/ping times goes sky high and then the line times out and the line ends up timing out. email and texting is fine, light load...

BT & Openreach cannot get brand new fibre line to work

After waiting years to have our old copper lines replaced we have had new fibre installed in our area.  We signed up our family business and our 2 x family homes (located next to each other) to get them installed.   Open reach installed the equipment...

EwanMag by Member
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BT broadband with 3rd party router

For all my fellow community members from the UK with BT broadband, I have a couple of questions. As I’m sure most of you will already be aware, the BT Smart Hub 2 isn’t as great as it’s made out to be. It doesn’t have Wi-Fi 6 and the speed drop off w...

asada by Member
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