How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
I've been using the BT Business Smart Hub 3 since August 2023 and it has always been lacking in features and buggy. Because this was a newly released modem/router I stuck with it in the hope that firmware updates would cure the many issues but over 6...
I have Tp-Link deco x50 mesh wifi and want to use our new Smart hub 2 in bridge mode to act as a modem. This is for my local cricket club and we cannot afford to get a network engineer in as too costly. I seem to be able to put the Smart hub 2 in bri...
i've been considering this as people at work tell me they are getting crazy unrealistic speeds for uploads which I find super hard to believe, is it even possible to be getting 500 download 650 upload, even on the gigabit service, is their connection...
Hi all. I have finally received the new modem although it’s from a company called Onecom. All the lights are geen but it is not giving any of the devices an IP Address. I have enabled IPv6 and ipv4 but the same remains. it’s seems the external ip to ...
Is this situation normal? The engineer came two days ago to install the new line for our replacement BT broadband. Unfortunately the router hadn't arrived, and after 3 l o n g on-line chats and 2 l o n g phone calls, it appears that the equipme...
This is a long story cut short, I moved from Plusnet Business to BT Business in November 2023. It was a horrific experience as BT mistakingly enabled the new service on my neighbours house so my service had to be completely reprovisioned. The result ...
Business Customer Services are so frustrating! They totally ignore complaints and will not get back in contact. Every time I phone I get told a manger will call back within 2 hours but they never do. Every one I speak to says they will now take respo...
We switched our broadband and phone lines from Plusnet to BT Business about a month and a half ago due to Plusnet not supporting a VoIP service. The switch over was really bumpy, to say the least. Despite being assured that the VoIP service would wor...
I am trying to login to my own broadband service using the username and password from BT. This is not being accepted by the new Smart Hub 3. I am stuck on the generic username and I cannot use my static IP. My Username layout: *******@hg70.btclick.c...
I am a network installer and have been asked by a customer of BT to install a new network within their business premises. The client has just been connected to FTTP and currently has a Business Smart Hub 3. This will be replaced by another security...
