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Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 864 Views
  • 0 replies
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
  • 467 Views
  • 0 replies
  • 1 kudos

Smart Hub 2 + ASUS ZenWifi AX

Hi there, Have been with BT since last year. The connection to my premises is relatively okay (generally coming in around 65mbps compared to an advertised mbps). In my basement where the connection comes in, the internet is good. However the Wi-Fi Di...

Smarthub 3/ Wifi 6

Any news on the heavily delayed Smarthub 3 release date?  A few reports suggest July but since all previous "reports" have been wrong with the release date i do not think you can read much into that.I am just hoping business users get the SH3  same d...

TAP by Member
  • 309 Views
  • 1 replies
  • 0 kudos

Resolved! FTTP IPv6 with pfSense

Hi All, BT's (not so) Advanced IT technical support that comes with my service is refusing to help me with IPv6 (joke).  I am trying to get IPv6 up and running with pfSense but no matter what guide I follow I just can't get it working. I've got pfSen...

Very slow Bt smart hub 2

 My wifi connection is horrible, it takes forever to download anything and i cant seem to do any work at all, things keep lagging and just stopping.I have no idea how to fix it, help.I have done the quiet line test on the phone and there was no noise...

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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 864 Views
  • 0 replies
  • 0 kudos

Smart Hub 2 - 5 fixed IPs - Open Firewall Not Working

Previously on my BT Business supplied Smart Hub supplied in 2020 I opened the Firewall and had full open access in/out to all my 5 IPs and devices behind those IPs.I had no need to set up any Port Forwarding at all. I have now renewed my BT Business ...

Riddle my packet loss

**This is just for fun / speculation as the issue is under investigation by Enhanced Support / OpenReach / BT Wholesale** Two sites on Zen and BT, FTTC, IPs 88.97.13.173 & 81.133.250.29, sites are about 150 meters apart. Both have suffered 5-20% pack...

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move to business did not improve connection

Regular daily pisses on online connection lead to a Move from residential to business summer 2021. Found no improvement as ongoing BB speed drops led to drops in conference and business calls on daily basis is. BT insist speed meets contract they did...

chaja by Member
  • 375 Views
  • 3 replies
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Ongoing issue with BT & Fibre

Hi all,I hope this is the correct place to post this.. We've recently moved house, and prior to moving I checked if I was able to move my current fibre broadband package over to the new property to save the hassle of setting up a new connection etc. ...