Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
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  • 1 kudos

IPv6 not working on BTnet FTTP Leased Line

Hi! I'm struggling to get IPv6 to work on our BTnet Leased Line. I'm using a Draytek Vigor 2862 and I have green status on DHCPv6 Client with a global and a link IPv6 but no connection. We have a static IPv4 address which may be part of the issue. Am...

Resolved! BT Smart Hub 2

Being a complete broadband and IT dinosaur this question hopefully will be water off a ducks back hopefully for you good people. I've just had BT Broadband and a BT Smart Hub 2 fitted by BT and tried to connect my lap top via LAN cable from back of h...

PBrink by Member
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BTWifi-X on 5GHz only

BT Business Hubs, Home Hubs etc broadcast a "BTWiFi-with-FON" SSID on both 2.4GHz and 5.8GHz. This is the unsecured SSID that BT customers can log in with through the captive portal. They also broadcast a "BTWifi-X" SSID, which is a secured SSID whic...

nat by Member
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Bronze address problem

Hi everyone, I'm looking to switch providers to Zen but they tell me my address shows up as a bronze address.If I do a check on the Openreach fibre availability checker both my address and my phone number cause an error and I can't see any products -...

Resolved! BT Digital Voice not using BSH2 ?

Hi,I'm trying to use the supplied Digital Voice DECT Phone (Cloud Voice Express) as part of the Business Halo Bundle with a 3rd party router/firewall. Hardware is a W70B + W73H I've allowed all the necessary outbound ports - and thus Outbound calls a...

rbjtech by Member
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BT Smart Hub IP Address

I have a new BT Business Smart Hub Type A to replace an existing (and faulty) hub.  I cannot set the IP address to match my LAN settings.  My internal IP address range is 192.9.200.x (it's an odd range which I inherited but is valid)I have tried to s...

Sean_L by Member
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Resolved! IP Forwarding not working after BT Hub 2 installation

I have had a few [charity based] websites and yesterday, I "upgraded" the previous BT Hub to the BT Smart Hub 2 with Hybrid to give me better Wifi coverage across my property, 4G backup if the line went down etc., The technician came out, had lots of...

Home Broadband to Business

 I currently have Home Broadband Full Fibre 900, plus BT TV, landline and a mobile SIM.If I move to BT Business ( to get a static IP address) will I be able to keep all of the above? Thanks

CST by Member
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