BT Business Broadband Community posts

Frequently asked questions – Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...

Using BT Business SmartHub 3 as a satellite wifi point off another smarthub or any other main router

HiMy building is a 275 year old Grade 2* listed property so walls are thick and damp and wifi doesn't travel far.I have FF900 into the Office running a Smarthub 3 and want to put a separate wifi network in the flat upstairs. I have a spare business s...

Smart Hub 3, NOT 2

Hi, I hope somebody can help..The BT business app (android on my phone) says I have a Smart Hub 2, but it is a Smart Hub 3The app won't configure correctly (won't accept my admin password when selecting 'Wi-Fi' from bottom menu). How best to change a...

1 month without internet, mis sold BT Business & hopeless India based support

I work from home as part of my job and was told by my local EE store that if I got BT business, I would get faster broadband speeds and better customer service. This was entirely wrong, as I got the exact same speeds for a higher cost. I did not disp...

After Google’s AI Rollout, My Top Blogs Lost Traffic — How Are You Handling This?

Hi everyone,After Google’s recent AI rollout (SGE and Overviews), I’ve seen a noticeable drop in traffic across some of my top-performing blogs. Pages that ranked for months are now getting fewer impressions, and I suspect AI summaries are replacing ...

Resolved! PPPoe

I want to reset my mesh system which replaced a business smart hub 2 - while it was connected via a dray tek modem it kept dropping out an so i am resetting it by full reinstall - however i don't recall having a pppoe login in - do i need one and if...

Broadband Speed

I am speaking on behalf of a church office .I am getting complaints about the broadband speed and capacity. The church office normally has one part time person but sometimes goes up to two people, the second person being a youth leader The youth l...

Using Smarthub 2 behind Draytek router

I have a Smarthub2 which is currently directly connected to an FTTP circuit. I only need the router as a DECT base station and would prefer to attach my Draytek 2865 to FTTP and attach the Smarthub2 to a LAN port on the Draytek.How can I change the ...

Local Business Solutions Manager - Uncontactable

Long term BT Broadband customers. Approx 18 months of ongoing Broadband issues, wifi dropping out we after were contacted by a BT Local business Solutions Manager (Peter Edge) who after numerous conversations suggested we try an EE 4G Mobile Hub to ...

Contract Miss-sold, billing incorrect, refused escalation by call centre

I have an issue with my account, we are BB only "BT" rang- I was told I would get an speed upgrade on my BB at the same cost as I was on until the end of my existing contract in Jan 2026. Sounded great, faster speed, no additional cost, no additional...

Unable to select device for Static IP

I'm just trying to change a device on one of our Static IP's and feel I've had this issue before and can't remember how we fixed it The device is connected to the business hub, and green. On the device list it shows up under the Static IP - select de...

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