Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
  • 0 replies
  • 0 kudos

The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

BethM by Administrator
  • 0 replies
  • 2 kudos

Static route does not work after BT Hub power cycle

Hi, I have created a static route in the BT Business hub which usually works as expected.However, when the hub is power cycled the static route stops working.  To resolve this, I make a small change eg. to the subnet mask so that the save button appe...

Orange light but working

Hi 1 week ago today vandals cut through the lines in the street, cutting off all BT telephones and internet on the estate.  For a few days we had 3 BT vans at the entrance to the estate reconnecting everyone.  Today my internet is working, I can brow...

Dibbley by Member
  • 9 replies
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BT Business Smart Hub 3 DDNS and Firmware Issues?

I've been using the BT Business Smart Hub 3 since August 2023 and it has always been lacking in features and buggy. Because this was a newly released modem/router I stuck with it in the hope that firmware updates would cure the many issues but over 6...

Trouble setting Smart hub 2 in bridge mode for mesh wifi

I have Tp-Link deco x50 mesh wifi and want to use our new Smart hub 2 in bridge mode to act as a modem. This is for my local cricket club and we cannot afford to get a network engineer in as too costly. I seem to be able to put the Smart hub 2 in bri...

BT fibre 500 - 500 down, 73 up ?

i've been considering this as people at work tell me they are getting crazy unrealistic speeds for uploads which I find super hard to believe, is it even possible to be getting 500 download 650 upload, even on the gigabit service, is their connection...

yadde by Member
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New modem / router unable to connect.

Hi all. I have finally received the new modem although it’s from a company called Onecom. All the lights are geen but it is not giving any of the devices an IP Address. I have enabled IPv6 and ipv4 but the same remains. it’s seems the external ip to ...

Wbssc by Member
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Router not sent!

Is this situation normal?  The engineer came two days ago to install the new line for our replacement BT broadband.  Unfortunately the router hadn't arrived, and after 3  l o n g  on-line chats and 2  l o n g  phone calls, it appears that the equipme...

Still No Response From BT Complaints

This is a long story cut short, I moved from Plusnet Business to BT Business in November 2023. It was a horrific experience as BT mistakingly enabled the new service on my neighbours house so my service had to be completely reprovisioned. The result ...

RoryG by Member
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BT ignoring complaints! Rant alert!

Business Customer Services are so frustrating! They totally ignore complaints and will not get back in contact. Every time I phone I get told a manger will call back within 2 hours but they never do. Every one I speak to says they will now take respo...