How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
HiWe have recently signed-up for the enhanced broadband and phone package with a static IP.I understand that whilst there is a general username and password to use when setting-up a third party router using the PPPoE option, this only provides access...
I have 900Mb broadband no extras and this month it went up from £60 to £77, I was warned of this due to inflation.But looking at the sales page and none of the broadband packages went up with inflation for new customers, so 900Mb is £54.99 but curren...
What number do I dial to receive a diagnostic test as an SMS text?It used to be easy to find, but since the help was migrated I have spent hours looking for this.I tried the web diagnostics but my broadband speed was only 10kbps and the page was unre...
I don't have internet access in my flat at the moment, and I'm considering purchasing a month of BT Wifi access. It's £40, which I'm not thrilled about, but I'm finding it increasingly aggravating to have to duck into a café if I want to have interne...
We have just switched to BT Busiess Internet and I need to setup DDNS. We have a BT Smart Hub 2. It does not support either of the services that we use: Dynu and DNS-o-matic. Any ideas how to ask BT to add new DDNS service providers?
Hello, I’m a new BT business broadband customer. I have tried to contact the BT sales team to enquire whether I could purchase a WiFi disc 2 that would be compatible with my new smart hub 3. I was told that this is not available to purchase separatel...
For all my fellow community members from the UK with BT broadband, I have a couple of questions. As I’m sure most of you will already be aware, the BT Smart Hub 2 isn’t as great as it’s made out to be. It doesn’t have Wi-Fi 6 and the speed drop off w...
Is there any advantage to be gained by changing from a Business SH2 to a SH3?I don't need the WiFi 6 capability since I mostly use Ethernet connections. Thanks for any help!
I've noted down a good tutorial for doing this but it leaves a few unanswered questions:Once it's setup correctly and working, can I use the ethernet ports on the Hub to access the parent network as if it was a switch?Is it possible to clone the pare...
Hi, We've started using our own router since moving over to fibre recently, and we've been given PPPoE connection details (via phone support) and all is working. However, every time we need to restart the router our IP address changes. What do we nee...
