Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Smart Hub 2 - 5 fixed IPs - Open Firewall Not Working

Previously on my BT Business supplied Smart Hub supplied in 2020 I opened the Firewall and had full open access in/out to all my 5 IPs and devices behind those IPs.I had no need to set up any Port Forwarding at all. I have now renewed my BT Business ...

Riddle my packet loss

**This is just for fun / speculation as the issue is under investigation by Enhanced Support / OpenReach / BT Wholesale** Two sites on Zen and BT, FTTC, IPs 88.97.13.173 & 81.133.250.29, sites are about 150 meters apart. Both have suffered 5-20% pack...

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move to business did not improve connection

Regular daily pisses on online connection lead to a Move from residential to business summer 2021. Found no improvement as ongoing BB speed drops led to drops in conference and business calls on daily basis is. BT insist speed meets contract they did...

chaja by Member
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Ongoing issue with BT & Fibre

Hi all,I hope this is the correct place to post this.. We've recently moved house, and prior to moving I checked if I was able to move my current fibre broadband package over to the new property to save the hassle of setting up a new connection etc. ...

Getting ready for Full Fibre 900 to replace existing FTTC 80/20MB

Hi there, Just trying to get all my ducks in a row ready for Full Fibre 900 being installed in 10 days time. I have already identified an easy way into the premises coincidentally the closest to the CBT on the pole, run down a set of rods to act as a...

GlynH by Member
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  • 5 replies
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Additional IP addresses cost

I'm just about to order BT FTTP but I need more than one Public address, do anyone know the cost of additional IP addresses 

spore33 by Member
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BTBHub6 disconnects briefly every night

My Smarthub disconnects from the internet for about two minutes every night, sometimes twice.  Does anyone else have this?  During the day, there are occasional, brief interruptions.  I'm on an ADSL copper connection.  I get 13Mbps downloads over wif...

kelper by Grand Master
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  • 2 replies
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Resolved! BTNet NRO - IP settings

Hi, I'm working with a client who have opted for a BTNet 1000MBPS No Router Option install, and have got an ADVA FSP 150-GE102PRO installed by a BT engineer. This presents an SFP interface. We've installed a Draytek Vigor 3910, and connected it to th...