How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Evening, I am setting up a group of 5 static IP's after BT "lost" ours during a broadband upgrade and assigned a new set !Following these instructionshttps://business.bt.com/help/article/configure-the-bt-business-hubs-and-assign-multiple-static-ip-ad...
Am upgrading fm analogue to digital with btstaying with bt but the old broadband will need to be cancelledAs i am remaining with bt am i going to lose my bt connect email address as this is vital for my business and as i have said i am staying with b...
Hi, I have an account with 2 BT Business Broadband lines on it.I'd like to keep the first one which I have had for years, the second one is no longer needed and has been in operation for around 6 months of a 24 month period. Is there any way to reduc...
Hi, I have a BT Hub Manager with firmware (v0.41.01.10137-BT). I have disabled my firewall with a now red-status off, but I am still unable to ping my public IP (nor the public DNS servers) from external. I am also unable to browse to my hub web page...
Line got slammed a week ago, been on the phone 8 times every time i get a different story and assured it would become clear in 24 hours and someone would call me back, not once has anyone ever called me back. Shocking service, shocking that our line ...
Hi I've got a new Smart Hub 3 on a FTTC line. Whilst I've been able to be complete a very basic setup so that I can get online. The hub sometimes stops responding or dsiplays errors.One of the errors is:"Something went wrong...GetParameterGroup: Get ...
Why oh why, did I decide to switch to BT Business, the worst decision I could have made.In October, I got a call from a BT sales person who convinced me that there were savings to be made if I switched from to BT Business from my residential account ...
We had a scheduled appointment today with an openreach engineer to upgrade our Broadband and phone line but when he saw our setup he said that I was mis-sold a new standalone line and broadband contract which I did not need.He said we already have an...
Hi,Can anyone give a definitive answer on whether the hybrid-connect (EE dial-up) mode will work when the smart hub is in bridge mode (business version)?Tech support seems to think it should. Practice with ethernet cable between the two says it doesn...
I am the Chairman of a local charity with a BT Business account for phone and broadband. Our Treasurer is the account holder in order to pay BT bills but I manage the IT in our premises. We need another mesh disc for our router in order to extend wif...
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