How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for ...
If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...
Hello everyone,I'm facing an issue with my Dell Latitude 7400 connected to a router via a Dell Thunderbolt Dock WD22TB4. The connection speed is limited to 100Mbps, even though the router's port auto-negotiation is enabled and both 100Mbps and 1Gbps ...
Hi，we are about to take over a business，the current owner is with BT，I am just wondering if we can just transfer the contract with current owner，or do we have to get a new contract？
Hi GuysWe have a BT Business Smart Hub 2 - I'm finding the firewall setup on the device isn't at all good for a business in honesty and not secure enough but that's another issue.. We have port forwarding set up - but every few weeks or so the rules ...
Is there any published information on teh 4G Assure module supplied with the current Hub 3 (Dec. 2024) ? What is the connection - USB or RJ45/Ethernet? My network connects direct to the ONT - without the BT Hub and whilst it is ultra reliable, I...
My business has been offline since Wednesday morning, as has everyone on BT in my rural village in Somerset. I thought that as a Business customer with an Enhanced support contract and 4G assure, I might actually get back online quickly. It was imme...
I've today updated an older infinity service to Sogea. As best I can tell a Sogea FTTC product is technically still the same product as the old infinity minus the voice line. I'm trying to establish the username and password for the PPPOE login. With...
Hi,My BT Smart Hub 3 has been online for exactly:System uptime:1 Day, 22 Hrs 44 MinsYet, my Hub is still refusing to upgrade from firmware version:Firmware version:r1.34.0-R-994210-PROD-83002r 1 . 3 4 . 0 - R - 9 9 4 2 1 0 - P R O D - 8 3I'm pretty s...
I have the DMZ set to point to one of my devices which is setup with a static IP. Every so often i go pack to check and it has changed the ip address to a different one on the range. This is a great security issue as well as a total pain! I can soo o...
Can't find this anywhere, but can I connect a USB printer to the Smart Hub 3 USB port? I'm finding that the printers connection over WiFi can be incredibly slow sometimes.
So I had an old smart hub 1 FTTC setup, I bought a smart hub 3 + extender from eBay. Everything seems to work fine, my WiFi is better than before , the extender seems to work ok but it’s not showing up on the hub manager, no devices are under it. Pr...
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