Broadband
Get support for BT Business Broadband and wi-fi products including hubs and BTnet.
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Frequently asked questions - Broadband

How do I do wiring checks? If you’re having trouble with your broadband, we recommend doing some simple wiring checks to find out what’s causing the issue. The checks differ slightly depending on what socket you have. Here’s a link to the guide for d...

BethM by Administrator
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The new way to test your service

If you’d like to test your fibre broadband service without having to call us, we now have a new text service which can run tests without all the hassle - text Fault followed by your broadband telephone number to 60148. Your mobile will need to be reg...

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BethM by Administrator
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Resolved! BT Wi- fi - is it really switched off?

I have  'BT Wi-fi'  and 'BT-8GAC3H' SSID's in my Wi-fi list with better signal strength than my own router! - Smart Hub 2.  Not sure about BT-8GAC3H but BT Wi-fi is turned off on my router so not sure why I would be getting such a strong signal.  Nei...

DrMopp by Member
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Device static IP address

I have a device connected via ethernet to my Business Smart Hub. The devices doesn't support DHCP and so I've set it up with a static IP address in the Hub's range. The Hub shows the device as connected but says the device doesn't support IPv4 addres...

CliveyD by Member
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  • 1 replies
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Resolved! 900mb FTTP Static IP / SmartHub - FWL Dropped packet from LAN

Hi,I have an Opnsense firewall connected to my BT Smarthub and I am seeing a lot of dropped packets in the Smarthub logs  from servers on my LAN.  I am not sure whether it is related, but the web interface to the smarthub is very slow.  Makes me feel...

d0z3y by Member
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Resolved! Static IP Draytek

BT Business line with static IP address. All working fine with the BT Hub with a dynamic address. I have 2 off Draytek Vigor 2860 and another VDSL line with XLN telecom. The Drayteks are set up following this guide: http://www.draytek.co.uk/support/g...

DavidJM by Member
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Options for adding IP filtering

I recently installed BTSH2 and business broadband.  I want to filter incoming port traffic by IP address but the firewall software on the hub cannot do this.  Will I have to swap the SH2 for a hub/router that does have this functionality and if so, c...

STATIC 5 IPV6 Addresses

I have a block of Staicic IPV4 addresses, I would like to be able to configure in IPV6 to avoid NAT etc. is that possible? Does it already work?   

simesd by Member
  • 490 Views
  • 1 replies
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Failed at every level

We were contacted by BT with regards to installing a new full fibre line that would give us a saving against our current costs.1st appointment made and the engineer turned up without the correct access equipment.2nd appointment ,the engineer didn't t...

Aitch by Member
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  • 2 replies
  • 1 kudos